Customer Success Associate - Hiring Freshers!

Customer Success Associate

At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin™, a dynamic representation of each individual's unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin delivers a new standard of care, empowering physicians and patients to make personalized data-driven decisions.

Our team is passionate, talented, and driven by our purpose to improve the health and happiness of our members. Our culture empowers each Twin to do what's needed to create impact for our members, partners, and our company, and enjoy their experience at work. Twin Health was awarded Innovator of the Year by Employer Health Innovation Roundtable (EHIR) (out of 358 companies), named to the 2021 CB Insights Digital Health 150, and recognized by Built In's 2022 Best Places To Work Awards. Twin Health has the backing of leading venture capital funds including ICONIQ Growth, Sequoia, and Sofina, enabling us to scale services in the U.S. and globally and help solve the global chronic metabolic disease health crisis. We have recently announced broad and growing partnerships with premier employers, such as Blackstone and Berkshire Hathaway. We are building the company you always wished you worked for. Join us in revolutionizing healthcare and building the most impactful digital health company in the world!

We are looking for a passionate and proactive Customer Success Associate to be the first point of contact for our members, guiding them through their onboarding journey. If you have strong communication skills, empathy, and the ability to connect with people in multiple languages, this role is for you.

Roles & Responsibilities

• Educate members on the complete course of the program.
• Support and guide members in procuring the necessary items required to start the program.
• Understand and strictly adhere to the onboarding process.
• Schedule trainings and consultations for onboarding members.
• Coordinate with internal departments to ensure timely service delivery.
• Act as a single point of contact for new members during onboarding, addressing queries and concerns promptly.
• Handle member grievances with professionalism and empathy.
• Conduct regular follow-ups and maintain accurate records of onboarding activities.

Preferred Skills

• Strong learning attitude with eagerness to grow.
• Excellent problem-solving abilities with a customer-first mindset.
• Exceptional communication skills (written and verbal).
• Ability to work collaboratively in a dynamic environment.

Qualifications

• Bachelor's degree (Science or Healthcare background preferred).
• Proficiency in MS Office.
• Strong interpersonal skills with the ability to build trust and rapport.
• Fluency in at least 3 languages (Preference: English / Hindi / Malayalam / Marathi / Bengali / Telugu/ Tamil).

Join us and be part of a passionate team creating lasting impact on people's lives.