Customer Service Representative

Customer Service Representative

The Customer Service Representative position at the City of Tucson's Business Services Department interacts with business owners and taxpayers to assist with issuing and maintaining business licenses as a part of the Taxpayer Assistance Division. This position provides general and specific information to taxpayers about City of Tucson requirements and refers taxpayers to other agencies to ensure compliance with their regulations. Work is performed under the supervision of the Financial Services Supervisor. This position does not supervise.

Duties and responsibilities include:

• Assisting customers in person, over the phone, by email, or through the mail in determining proper business licensing. Provides direction and referrals regarding other agencies' requirements to ensure compliance.
• Entering business license applications data into the software system. Adds charges and generates bills to taxpayers within the licensing software. Submits applications for internal review as well as for other City departments review. Receives and completes applications for regulated license types.
• Verifying and processing change requests such as business name changes, location and/or mailing address changes, and ownership changes in the Enterprise Resource Planning (ERP) system; May reach out to taxpayer for clarification.
• Receiving Civil Union Registry registrations and terminations and verifying accuracy and completing processing by entering data into the Civil Union Registry database and filing forms.
• Sorting and distributing incoming mail for the division. Researches returned mail to validate correct addresses and ensure receipt of mail. Reviews data such as names and addresses for accuracy and completes data clean-up as needed. Sorts and files various business licensing documents as needed.
• Performing all other duties and tasks as assigned.

Working conditions are mostly in an office environment.

All duties and responsibilities listed are subject to change.

Minimum qualifications include a high school diploma or GED and one (1) year of relevant experience. Equivalency: Any combination of relevant education and experience may be substituted on a year for year basis. Preferred qualifications include demonstrated ability to read, write, and speak Spanish and at least one year of experience assisting customers in person.

The City of Tucson offers a generous benefits package for benefit-eligible positions, including medical, dental, vision, life, disability, and FSA coverage, a rich pension plan plus optional Roth and pretax deferred compensation savings, paid time off, paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours.

The City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at EmployeeLeaves@tucsonaz.gov or 520-791-2619.