Customer Success Manager - Remote Eligible
Customer Success Manager (Remote – US)
Remote | Full-time | SaaS | Series A
We're hiring a Customer Success Manager (CSM) to own a portfolio of 80–100 B2B accounts (~$1M ARR). You'll be the primary partner for your customers post-onboarding — driving adoption, retention, and growth across the full lifecycle.
This role is perfect for someone who thrives in fast-paced, early-stage environments, enjoys building structure, and loves turning customer feedback into action.
What You'll Do
Own the full post-onboarding relationship for your customer book
Drive adoption, engagement, and measurable value
Forecast renewals, identify churn risks, and support expansion
Partner with Sales, Product, and Implementation teams
Use tools like Salesforce, Notion, Intercom, and Rattle to scale your impact
What You Bring
2–4 years in Customer Success, Account Management, or SaaS
Experience managing a high-volume book (~60–100 accounts / $750K–$1M ARR)
Strong communication, organization, and cross-functional skills
Bonus: Exposure to compliance, insurance, or risk tech
Why Join Us?
You'll play a key role in shaping our CS function and have clear growth paths into Senior CSM, CS Ops, or Account Expansion roles. If you want to build, own, and grow — we want to hear from you.