Customer Care Support Analyst (cincinnati, OH Hybrid Opportunity)

Customer Care Support Analyst

Join a growing and global company where you can discover how you can make a big impact.

Datalliance, a TrueCommerce company, is seeking a Customer Care Support Analyst. The Customer Care Support Analyst supports our software as a service model by monitoring inputs and outputs to the system, investigating process exceptions, tracing problems to their source, and resolving data issues and transactional customer requests.

The successful candidate must be task focused, detail oriented and will be customer facing.

This role is a hybrid opportunity based out Cincinnati / Blue Ash Ohio Office. A rotating Saturday and Holiday schedule (up to 4 hours) is required.

M-F shift: 8:30 AM - 5:30 PM or 9:00 AM - 6:00 PM EST

As a Customer Care Analyst, you will:

• Serve as the primary point of contact for customers, addressing inquiries and resolving issues related to inventory management.
• Handle level 1 customer complaints and escalate complex issues to the appropriate teams for resolution.
• Analyze incoming and outgoing data (EDI, flat files, xml sources) and resolve any level I issues
• Communicate and process customer requests in a prioritized manner
• Answer "How To" questions regarding our VMI software
• Administer and maintain user IDs
• Maintain strong relationships with customers through professional communication and support.

Requirements for success:

• College degree in Supply Chain/IT/Business is preferred
• 0-2 years experience in Vendor Managed Inventory or related experience
• Experience with databases - data migration and manipulation, writing queries, etc.
• Excellent Microsoft Excel skills
• Must have strong customer service skills - able to read, write, and talk to customers professionally
• Must be curious and love troubleshooting
• Task oriented

Datalliance, a TrueCommerce company, has specialized in helping companies implement and operate successful Vendor Managed Inventory (VMI) programs since 1991. We were a pioneer in offering VMI as an internet-based 'On-Demand' service using the 'Software as a Service' (SaaS) approach, and have more experience in this field than just about anyone in the world. Today, we offer an expanding range of collaborative sales and inventory optimization services based on our proven data acquisition, verification, and normalization infrastructure.