Technical Support Analyst

Technical Support Analyst

Job Location: Lake Oswego, OR or Westminster, CO (Hybrid 3-4 days/week)

Schedule: 8am - 5pm PST

Our Department: AECO - ProjectSight

Do you love helping people solve problems and dive deep into how software works?

What You Will Do

The Support Analyst serves as the first point of contact for Trimble clients and partners utilizing Trimble's ProjectSight products. Your primary focus will be on troubleshooting and resolving technical issues, ensuring timely, accurate, and customer-centric communication. You will escalate cases to a Product Lead when necessary, while remaining the main point of contact for our customers.

• Communicate with users to resolve technical issues via phone, email, chat, and screen-share meetings.
• Develop and maintain expert knowledge of ProjectSight and related Trimble products and services.
• Provide frontend troubleshooting for the web-based ProjectSight product.
• Manage case workload through effective prioritization, troubleshooting, and escalation to meet or exceed customer expectations.
• Deliver an exceptional customer experience, building and maintaining relationships with diverse customers.
• Document discovered solutions and troubleshooting for future use by customers and support personnel.
• Provide occasional After-Hours Support (AHS) on a rotating basis, with compensation including a $200 weekly bonus and hourly pay for time spent.

What Skills & Experience You Should Bring

• Experience in a software-based Technical Helpdesk/Support role.
• Experience troubleshooting browser-based software.
• A strong desire to learn and "dig for the answers."
• Excellent soft skills and reliability.
• Prior customer service or help desk experience, with a preference for software support.

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. As one of Trimble's core business sectors, Trimble Construction provides technology solutions that make it easier than ever for construction customers to accelerate project processes and team productivity through each stage of construction, ensuring everyone is on the same page whether or not they're in the same place.

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range $17.02–$21.30

Pay Rate Type Hourly

Bonus Eligible? No

Commission Eligible? No

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics.

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

If you need assistance or would like to request an accommodation in connection with the application process, please contact AskPX@px.trimble.com.