Technical Support Analyst

Technical Support Analyst - Join a High-Growth Team Revolutionizing Construction Tech

Are you a curious problem-solver with a passion for helping others navigate complex software? Join our growing Acre Division in Portland, where you will be the backbone of support for our ProjectSight platform, using your empathy and technical curiosity to ensure our customers succeed while working alongside a collaborative, long-tenured team committed to innovation and AI-driven efficiency.

What Makes This Role Great:

This is a unique opportunity to join a stable yet rapidly expanding team where your voice matters and your growth is supported through internal mobility and special project gigs. You will be at the forefront of modern support, integrating AI tools into your daily workflow to enhance communication and efficiency, all while enjoying a hybrid schedule that balances in-office collaboration with weekly remote flexibility.

Key Exciting Responsibilities

• Resolve complex technical issues within the ProjectSight platform, focusing on browser troubleshooting and core product functionality.
• Deliver empathetic, high-quality support via email and chat, ensuring customers feel heard and supported throughout the resolution process.
• Partner with internal teams and leads to master the accounting and technical intricacies of our construction management software.
• Adopt and experiment with emerging AI tools to streamline documentation, improve response empathy, and hit key performance indicators.
• Collaborate on-site with colleagues in our Portland office to build a strong team culture and provide immediate support to your peers.

Essential Skills & Experience

• Proven experience in a technical help desk, software support, or customer-facing role where troubleshooting was a primary focus.
• Strong ability to navigate web browser settings and identify issues related to software-as-a-service (SaaS) platforms.
• Exceptional communication skills with a natural ability to convey empathy and technical concepts clearly to diverse users.
• A curious mindset and a drive to independently seek out knowledge and master new, complex products.

Bonus Points For

• Familiarity with SQL concepts or mobile device troubleshooting.
• Experience supporting construction management or accounting software.
• Prior experience working with or an interest in AI-assisted support workflows.

Logistics

• Location: Portland, Oregon (On-site 4 days per week, 1 day remote).
• Travel: 0%

Compensation

• $18.61 - $24.64 hourly

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.