Technical Customer Support Professional

Master the Future of BIM: Expert Technical Customer Support Professional (Tekla Structures)

Ready to transition into becoming the technical expert who empowers the Chinese construction industry? Join Trimble's AECO team and use our Tekla Structures mastery to solve complex challenges, drive innovation in BIM adoption, and make a tangible impact on global infrastructure from our Shanghai, China Office.

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more.

AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.

What Makes This Role Great:

As a Technical Customer Support Professional, you will be involved in developing technical support, training, onboarding, localization, customization, and translation, focusing on China.

Key Exciting Responsibilities

• Provide fast and efficient customer service to end-users and internal Trimble teams, and escalate bug or requirement issues to resolve problems or address customer feedback.
• Provide comprehensive training sessions to customers, including fundamental, advanced, and customized training, to enhance their understanding and utilization of our software.
• Provide seamless onboarding services to new customers, instructing them on how to get started with the Tekla software, including license, login, download, installation, and support.
• Collaborate closely with the sales team to respond promptly to technical and functionality questions related to the products.
• Localization of the annual new version so that enables it to work in the China environment. Reflect customer feedback.
• Create technical notes and documentation on the team's workflows and processes.
• Involving translation for products, brochures, letters, emails and websites considering technical knowledge.
• Represent the company as a technical expert at business conferences, events, and customer meetings.

Essential Skills & Experience:

• At least 3 years' working experience in Technical support roles.
• Professional experience using Tekla Structures.
• Experience in implementing BIM adoption across different BIM tools.
• Adapt to short-term business trips.
• Fluent in written and spoken Chinese and English.
• Strong troubleshooting and analytical skills.
• Strong sense of responsibility, excellent interpersonal and communication skills, and great ability to learn.
• Self-motivation with the capacity to work independently and within a team-based environment.
• Bachelor or above degree in Civil Engineering or related specialty.

Bonus Points for:

• Practical familiarity or development experience with the Tekla Open API.

Logistics:

Location: Shanghai, China (In Office role)

Travel Requirement: Upto 20% for short-term business trips

Why You'll Love Working With Us:

At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate wth like-minded people: Our strong internal culture is a "hidden gem."

You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers".

Join a Values-Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.