Technical Customer Support Professional, Electricity And Energy Distribution
Trimble
Technical Customer Support Professional, Electricity And Energy Distribution
We are looking for a technical expert for the Trimble NIS & DMS network information system for end users to support our customers' Finnish and Baltic main users. We serve network companies in the electricity, district heating, water supply and gas distribution industries.
In the role of an end user support expert, you will get to work with our respected and knowledgeable customer base. Your work is independent expert work, but you will always have your own team and the creators of the industry-leading network information system in the background. You will also get to collaborate with experts responsible for product development and customer projects, among others.
- Supporting our customers' main users in using the network information system
- Isolating and resolving problems related to software use and environments
- Documentation of product enhancements and defects
- Installing new software versions in customers' environments
We offer you:
- Top class technology and solution offering for the utilities industry
- A responsible role in promoting the digitalization of network companies with diverse and modern systems
- Flexible and effective remote working opportunities
- The opportunity to develop your own skills in a diverse way
- Good career development opportunities in an internationally operating group
- Comprehensive orientation and support from an expert team
Good and long-term customer service is our core business, which is why we take care of our employees' work-life balance.
What skills and experience you should bring:
- Education suitable for the role (IT, electrical engineering, energy or similar)
- Good knowledge of maintaining Oracle, PostgreSQL or Microsoft SQL server database managers
- Good experience of T-SQL
- Knowledge of relation databases and some integration platform
- Ability to solve problems independently and collaborate effectively with diverse teams and customers
- Strong customer-centric mindset and dedication to delivering exceptional technical support.
- Fluent in Finnish and English, oral and writing
Your advantages in this role are good IT skills (Saas/Cloud Azure) and a desire to increase this knowledge, as well as knowledge of Trimble NIS/DMS solutions and/or SCADA solutions. It is also an advantage to be able to communicate in Swedish.
Apply now to our team! Please send your application and CV with salary expectations using the application form as soon as possible.
We are happy to answer your questions about this role! For more information about the position, please contact recruiter Mirja Humppi, mirja.humppi@trimble.
You will be working in hybrid work mode, on average 3 days per week, at our Espoo office in LeppƤvaara. Our office is located close to LeppƤvaara train station, only 5 minutes walk from there. If you are living outside the Metropolitan area, this position can be 100% remote. We work in a multinational environment in about the same time zones.
Trimble Utilities and Public Administration (U&PA) provides digital asset and infrastructure lifecycle management solutions for electric, gas, district heating, communications and water utilities and local governments. Through a broad portfolio of cloud software, IoT and mobile solutions, Trimble empowers utilities and local governments with accurate data defining the digital twin as well as predictive model capabilities and analytics. These solutions enable optimal asset management and allow our customers to achieve resilient and sustainable utility networks and communities.
Dedicated to the world's tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work.