IT Support Specialist - French Speaker

IT Support Specialist - French Speaker

Job Location: Kraków, Poland

About the Role

Ready to launch your career in tech support and master the ITIL framework? Join our Customer Success team in Kraków as the frontline expert for our Central European customers using innovative software for the Forestry industry!

If you are fluent in French and English, love technical problem-solving, and have a passion for providing world-class support, we want to hear from you!

Why This Role is Exciting

As the Helpdesk Support Specialist, you are the crucial single point of contact for our customers. You'll move beyond basic support to master ITIL standards (Incident Management, Service Request Fulfillment) and use advanced tools like Salesforce and Jira to make a real impact on customer satisfaction.

What You'll Be Doing

• Be the Expert: Handle all support requests and incidents via phone, email, and customer portal.
• Solve & Escalate: Use your strong troubleshooting skills and our knowledge base to aim for first-contact resolution. For complex issues, you'll ensure flawless documentation and smooth escalation to expert teams.
• Customer Communication: Keep customers informed with clear, regular status updates while strictly adhering to established Service Level Agreements (SLAs).
• Continuous Improvement: Contribute directly to our success by documenting solutions and proposing new ways to enhance our support processes, including utilizing Generative AI tools.

What Skills & Experience You Should Bring

• Bilingual Fluency: Fluent verbal and written communication in French and English (B2+ level) is required. (German skills are a strong bonus!)
• Problem Solver: Comfortable with basic IT troubleshooting and thrive under pressure.
• Customer Focus: A genuine passion for helping people and adapting your communication style for any user, technical or not.
• Organizational Whiz: Excellent time management skills to efficiently juggle multiple priorities and manage a sense of urgency.
• Tech-Curious: Excited to learn new technologies and embrace standard industry tools (Salesforce, Jira).

Job Location

Hybrid in our office in Kraków, Poland.

About Our Company

Based at our offices in Kraków, Poland, you will enjoy working for an innovative and global company, amongst a great team environment where people love working with leading technology solutions.

At Trimble, you'll find the inspiration and opportunity to be yourself and thrive. Our global community is passionate about bringing new ideas and innovations to life and building a better, more sustainable future.

Please Note: Only applicants who are legally entitled to work in the EU will be considered.

Our Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Join a Values-Driven Team: Belong, Grow, Innovate

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.