Customer Support Representative

Application Customer Support

Application Customer Support

Knoxville, Tennessee

Hours: M-F 9am-6pm EST

Our Division: Architects, Engineers, Construction and Owners (AECO)

Are you ready to be a vital part of a team that empowers customers and solves complex challenges in a dynamic tech environment?

What You Will Do

As an Application Customer Support specialist, you will be the first point of contact for our customers, providing essential support for six key products. You'll interface internally with a supportive team application specialists and your direct manager, and externally with a diverse range of customers, from end-users to IT professionals.

• Serve as a vital liaison between customers and Trimble, providing enterprise-level support for products and services.
• Answer customer inquiries through various channels, including phone support (50%), email, chat, and screensharing.
• Resolve issues, coordinate escalation procedures, and contribute to the delivery of support, training, and other related processes.
• Maintain high customer satisfaction and ensure the effective use of applications.
• Benefit from opportunities for career advancement, with employee ideas, ambition, and contributions regularly rewarded.
• Experience unparalleled support and respect from all levels of the organization.
• Work in a collaborative environment where management's doors are always open for discussions and thoughts on improving products and services, aligning with the company's goal of providing the best, most innovative software solutions.

What Skills & Experience You Should Bring

• Prior experience in a customer service or customer support role.
• Strong analytical problem-solving and troubleshooting skills.
• High attention to detail.
• Excellent verbal and written communication skills.
• Tolerance of ambiguity and a desire to learn.
• Ability to work within clearly defined standard operating procedures.
• Comfortable with constant phone or chat interactions.
• Familiarity with working on multiple monitors and using screen-sharing tools like Zoom (bonus).

Bonus points if you have:

• General knowledge of the construction industry (through education or experience).
• Experience in HR management systems or ERP systems.
• Troubleshooting web-based applications, cloud-hosted services, or SaaS.

About Your Location

This is a hybrid position based in Knoxville, TN requiring 3-4 days in the office, Monday through Friday, from 9 AM to 6 PM EST.

About Our Construction Division

Trimble is developing technology, software and services that drive the digital transformation of construction with solutions that span the entire architecture, engineering and construction (AEC) industry. Empowering teams across the construction lifecycle, Trimble's innovative approach improves coordination and collaboration between stakeholders, teams, phases and processes. Trimble's Connected Construction strategy gives users control of their operations with best-in-class solutions and a common data environment. By automating work and transforming workflows, Trimble is enabling construction professionals to improve productivity, quality, transparency, safety, sustainability and deliver each project with confidence.

About Trimble

Dedicated to the world's tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work.

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range $16.06–$20.10

Pay Rate Type Hourly

Bonus Eligible? No

Commission Eligible? No

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position.