Customer Service Representative

Customer Service Representative

Customer Service Representative position located in the Sibley, Iowa area.

This is a direct hire opportunity located at our client location who is a leading manufacturer. The hours will be 7:30 a.m. to 4:30 p.m. in the office, Monday through Friday. The Customer Service Representative handles customer interactions, ensuring prompt and professional service, accurate order processing, and coordination across departments. Salary range is $50k to $52k.

Key Responsibilities for the Customer Service Representative:

• Enter and manage sales orders to meet customer requirements and pricing accuracy.
• Respond to customer inquiries, concerns, and complaints promptly and professionally.
• Coordinate returns, samples, shipping issues, debit/credit requests, and internal reviews (e.g., NCPRs).
• Maintain accurate customer and product data in QAD and other systems.
• Conduct annual customer surveys and audits of shipping/receiving processes.
• Handle invoicing, database management, and general office duties.
• Collaborate daily with internal teams (Sales, Accounting, Shipping, Production, Graphics) to ensure smooth order flow and issue resolution.
• Support compliance with HACCP, GMPs, and safe quality food standards.
• Perform other duties as assigned.

Client company benefits available: Medical, vision, dental, life insurance, 401k, holidays/vacation pay & more.

Requirements:

• High School Diploma or GED with 2–5 years of customer service in manufacturing, or Associate Degree with 1–3 years' related experience.
• Strong verbal, written, and phone communication skills.
• Proficiency in Excel and general computer use.
• Ability to prioritize, make sound decisions, and meet deadlines in a fast-paced environment.
• Strong interpersonal and problem-solving skills.

Trillium has been recruiting and placing clerical and office professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees with an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of professionals. Trillium is an Equal Opportunity Employer.