Program Manager, Client Services

Program Manager

The Program Manager (PM), as the primary business relationship manager, is responsible for program management, account management, financial management and business analysis.

The PM will be responsible for providing excellent customer service, exceptional program management, in-depth program knowledge and operational excellence for their assigned brands. As the primary point of contact between our valued customers and Mercalis, the PM serves a crucial role in driving internal project teams to deliver Mercalis's full suite of products and services on schedule, on budget, and within scope.

The ideal candidate must be a self-starter, high performer and able to embrace change in order to adapt within a fast growing organization.

Responsibilities

Manage client contracts/statements of work and execute accordingly, host and facilitate internal and client kick-off calls

Make recommendations to program strategies and roadmap offering the best solution for client projects in accordance with the SOW and in collaboration with the Director of Client Services

Gather and document business requirements and communicate changes, enhancements, and modifications – verbally or written – to clients, internal functional areas, sponsors, and other stakeholders so that business requirements and solutions are understood

Manage the program budget for the client and provide recommendations for effectively managing program cost

Interface with clients and maintain business essential relationships on a day-to-day basis as the primary business relationship manager

Conduct regular meetings (phone, webex, onsite) to update the client on program status, deliver presentations and provide an avenue for program enhancements

Become an expert on the therapeutic class of assigned brands and possess a robust understanding of competitive products utilized within the therapeutic class

Based on brands strategy, objectives and competitive landscape, be able to develop and implement innovative solutions for clients to maximize brand value and competitive positioning

Measure, and monitor program key performance indicators to develop data-driven recommendations

Learn and assist the client in navigating client-internal requirements and processes specific to their organization

Be well-versed on their third party service vendor landscape in order to manage and coordinate client vendor relationships (agencies, SPPs, HUBs, service providers, data/analytics teams)

Build and maintain healthy relationships with all internal functional areas, and take a leadership role with all internal project stakeholders

Be a sought out resource within Mercalis as both an internal and external subject matter expert

Provide mentorship and training to Associate Program Managers where needed

Qualifications

Bachelor's degree with a concentration in business, accounting, marketing and/or healthcare, or pharmaceutical industry, or graduate degree and/or additional certifications including PMP preferred

Three to Four (3-4) years of project or program management experience

If an internal applicant, seeking extensive experience with Mercalis systems and services (preferred)

Exceptional communication skills, including verbal and written, ability to interact with internal and external stakeholders

Able to multi-task in a fast paced environment while functioning as a member of a highly collaborative team

Highly proficient in Microsoft Office (Project, Excel, PowerPoint, Visio, Word, Access, OneNote)

Organized and detail-oriented with effective time management skills

Budget management and/or financial accounting skills

Ability to take initiative and anticipate needs

Ability to travel both locally and out-of-town, expectation is up to 10% travel

Why work for Mercalis?

Diversity, Equity, Inclusion & Belonging are paramount to our culture and success. Our dedication to DEI is both organic and intentional

Our Mission is rewarding and fulfilling (Patient Access to Life-Saving/Improving/Extending Medications/Treatments)

We employ the best Talent and Tools from the Patient Access Industry (We are the Industry Leader)

We monitor the market to ensure we offer competitive salaries and benefits.

401K w/ 5% matching; day-1 vestment period

15 days PTO

8 Holidays + 2 Floating Days

Health/Dental/Vision/Life; Coverage Day-1

*This is not an exhaustive list of benefits.

*Benefits are subject to change.

** Some positions require onsite presence and/or structured hours/shifts.