Implementations Customer Onboarding Analyst

Travel Implementation Specialist

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You'll Do

• Takes total accountability for the successful implementation of single market projects to ensure that Amex GBT and client implementation goals are achieved. This will be either as part of a larger client program or a standalone implementation. This role will also take ownership of defined implementation tasks within customer implementation or change projects.
• The implementation goals should be achieved and all outcomes delivered seamlessly and to the professional Amex GBT project standard.
• This will be achieved through effective organizational skills and solid understanding of standard implementation processes.
• Take overall responsibility & project handle travel implementations (offline) – to include moves, closures and ad hoc projects as required by the business.
• Be the focal point of contact for the project team during the implementation process.
• Ensure the Onboarding process is followed (Pre-assessment through to Post-implementation stage).
• Lead the Joint Planning meetings – face to face or conference call depending on client requirements.
• Ensure all project members are aware of their roles & responsibilities.
• Lead weekly calls, normally phone conference and produce call notes & agenda’s.
• Ensure the project remains on track, all tasks completed within deadline.
• Report and raise any challenges that may jeopardize project to whomever vital.

What We're Looking For

• Experience in Business Travel is a must
• Bilingual English - Spanish required
• GDS SABRE Management is a must
• Proven experience implementing Online Booking Tools is a must

Location: Mexico

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!