Bilingual Customer Service Representative (in - center)

Customer Service Associate

Customer Service Associates are responsible for in-bound calls displaying great customer service skills to ensure highest level of customer satisfaction.

• Uses proper phone etiquette to provide great customer service for incoming calls for various cases and projects
• Communicates effectively and address customers' needs to provide accurate information, process inquiries, and solve problems. Escalates the calls as needed
• Documents all calls appropriately, and follows all procedures as dictated by policy and procedures
• Conducts themselves in a professional manner at all times – adheres to structured internet rules and regulations on the call center floor
• Attends all scheduled training as required
• Accomplishes other general tasks as required or necessary

Qualifications:

• High School Diploma or GED.
• Must be 18 years or older.
• Effective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy.
• Professional Proficiency (speaking, listening, and reading) in English and Spanish.
• Ability to deal with customers from diverse backgrounds.
• Excellent computer skills with quick and accurate typing, the ability to open several applications at one time and review documents with attention to detail and accuracy.
• Quality Customer Service Skills.
• Ability to handle escalated calls, with empathy and professionalism.
• Decision making and problem-solving skills.
• Excellent time management skills.

Site Address: Av. San Martín 122, Santo Domingo 10413

TransPerfect Connect is the world's leading provider of interpreting solutions. Because of this achievement, some of the most prestigious brands and organizations in the world are partnered with TransPerfect Connect, giving you the experience and opportunity to be on the front line for these corporations.

But at the end of the day, what this position gives you is the chance to make a difference. To make a difference to the tens of millions of people that don't have the ability to communicate freely. To make a difference in your own life, as the interpretation industry is growing faster and faster each and every year. To make a difference for your future, as many of our former interpreters are now in managerial and supervisory roles. In addition, multiple Career Advancements with our global company.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.