IT Technical Support Analyst
Transcosmos
Become The Hero Behind The Scenes!
Join the dynamic team at Transcosmos in Debrecen, supporting the global TCIS Internal Service Desk! At transcosmos Europe, we keep the digital engines running — and our Internal Service Desk (ISD) team is at the heart of that mission. We're now looking for a smart, service-driven IT Technical Support Analyst to join our growing internal support team.
You won't just fix issues — you'll enable smoother operations across our local and remote delivery sites, support global colleagues, and make sure our tech stack works as hard as we do. Whether it's a VPN issue, a laptop emergency, or a systems update, you'll be the go-to expert behind our internal user experience.
Location: Debrecen, Hungary
Type of employment: Full-time
Working hours:
- Monday - Friday
- 8.00-16:30
Mode: Hybrid/on-site
What You'll Be Doing
- Deliver expert IT technical support to TCIS end-users via phone, in-person, or online, ensuring seamless service across all operational sites.
- Assess and identify the right hardware and software solutions to effectively resolve TCIS IT challenges.
- Manage all incident cases promptly and professionally, meeting agreed service levels while ensuring customer satisfaction and thorough documentation within our call logging systems.
- Keep internal support queues lean by proactively addressing issues before they escalate.
- Provide timely updates on all raised incidents, keeping users informed every step of the way.
- Empower users to maximize the efficiency and effectiveness of TCIS IT applications and equipment.
- Take ownership of routine housekeeping and reporting duties across TCIS IT responsibilities, including managing shared resources.
- Leverage TCIS IT monitoring and management tools proactively to detect and resolve issues swiftly.
- Collaborate closely with internal teams, external support groups, and TCIS vendors or suppliers to drive fast and effective solutions.
- Conduct hardware and software audits as needed, ensuring compliance and up-to-date inventories.
- Maintain a comprehensive understanding of TCIS IT policies and procedures, ensuring full compliance at all times.
- Consistently meet and exceed TCIS IT Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), contributing to the team's overall success.