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Customer Service Representative - Spanish Speaking - Remote Eligible
Provide efficient multilingual support to resolve customer product and technical issues
Remote
Entry Level
3 days ago
Transcosmos
A Japanese firm specializing in outsourcing services, including call center operations, data entry, and business process outsourcing.
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Listening, Solving, Caring!
Deliver clear, efficient support to customers and partners, resolving issues promptly while following protocols, ensuring data privacy, and fostering positive collaboration.
Task and Responsibilities
- Respond to customer and partner inquiries related to products, services, and technical issues;
- Utilize established call handling protocols and procedures to provide reliable information and resolve customer concerns;
- Ensure issues are resolved during the initial contact whenever possible, maintaining high-quality interactions in every customer engagement;
- Communicate clearly and effectively, tailoring responses to match the customer's pace and technical understanding;
- Escalate service-related or technical issues to the appropriate departments following company policies and procedures;
- Maintain strict compliance with customer Data Privacy and Security policies in all interactions;
- Foster positive communication and collaboration with team members, customers, and other partners to enhance the overall customer experience.
Customer Service Representative - Spanish Speaking - Remote Eligible
Remote
Customer Success
About Transcosmos
A Japanese firm specializing in outsourcing services, including call center operations, data entry, and business process outsourcing.