Spanish - speaking Customer Service Representative (m/f/d)

Customer Service Representative (CSR)

Are you passionate about travel and fluent in Spanish? Do you love helping people create unforgettable experiences? If so, we want YOU to join our global team of travel enthusiasts, supporting adventurers as they explore the world's most incredible destinations!

Inclusive environment that makes you feel supported, encouraged, and welcome from day one;

Flexible work arrangement - start with 3 weeks in the Zagreb office, then enjoy working from home in your most comfortable space;

Permanent employment contract because we believe in building long-term relationships;

Opportunity to earn up to 10% extra monthly bonuses - your hard work deserves recognition;

20% discount on our travel platform's services for you, your friends, and family - the best way to get to know our products and offer authentic advice.

Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:

Work for online travel marketplace helping customers discover and book unique travel experiences worldwide;

Deliver excellent customer service by responding promptly and accurately to travel inquiries, booking requests, changes, cancellations, and managing all necessary tasks via phone, email, or chat;

Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues;

Work in assigned shifts covering 24/7 operations, with your schedule provided in advance so you can plan accordingly;

Begin your role in November.

Excellent command of Spanish (B2/C1) and strong English communication skills;

Outstanding communication skills - you're empathetic, patient, and clear;

Comfortable using computers and technology to connect with customers worldwide;

Flexibility to work in rotating shifts - our service runs 24/7 to meet travelers' needs;

A positive attitude and sincere dedication to making travel easier and more enjoyable for others.

Stable internet connection of at least 10 Mbps or higher.