Customer Success Manager

Customer Success Manager II

At Trane Technologies and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to manage all people, all physical locations, all assets, and all work - enabling data sharing across departments. Industries we serve through our SaaS applications include healthcare, life sciences, financial services, retail, government, higher education & enterprise. We are a software company that provides generous compensation, excellent benefits, and the opportunity to be surrounded by passionate team members that look out for each other.

As a Nuvolo Customer Success Manager II, you will be responsible for maintaining strong client relationships and act as the main point of contact (post-implementation) for our clients. As a CSM, you will have a good understanding of client requirements in order to successfully execute their business objectives and ensure their success.

This role is dedicated to US clients and working hours are 13:00 - 22:00 ET.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off, including in support of volunteer and parental leave needs.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Where is the work:

This is a remote position.

What you will do:

As a Customer Success Manager II, your role will include:

• Act as the trusted partner for your portfolio of assigned clients on use-case and product functionality.
• Deliver and communicate ROI for our clients, throughout the customer lifecycle.
• Monitor account activity to identify usage trends, assess risks and needs for additional products and support.
• Provide insights to customers to ensure that they get the most out of the platform.
• Help foster adoption by raising client awareness and leveraging new product features and functionality.
• Maintain consistent record of client engagement, issues and resolutions through internal and external communication.

What you will bring:

This role could be a fit for you if you bring:

• 2+ years of experience in consultative selling or customer success. Experience in consulting or pre-sales, experience in both is ideal.
• Willingness and desire to engage with both Business Decision Makers and IT Decision Makers.
• Learn it all mentality with desire to better understand both business and technology solutions.
• Bachelors Degree or equivalent work experience.
• Ambition and curiosity. You are resourceful, bright, proactive and a go-getter who works well independently and as part of a team.
• Exceptional organizational and planning skills.
• Solid communication skills (both verbal and written). You are able to communicate business and technical value to all levels of management.
• Well-versed email/phone etiquette and presentation skills.
• A proven record of retaining and growing multiple enterprise client relationships.
• Effective interpersonal skills and ability to work cross-functionally in a collaborative team environment.

Bonus points for:

• Healthcare or Life Sciences experience
• Upselling and renewal experience preferred.
• Experience with Gainsight

Core Competencies:

• Identifies and Resolves Problems
• Champions Change
• Shows Empathy

Compensation:

Base Pay Range: $65,000 - $80,000

Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

Equal Employment Opportunity:

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.