Customer Experience Operations Specialist
Trainual
Customer Experience Operations Specialist
Trainual is adding a CX Operations Specialist to our team. This role is part systems wizard, part workflow architect, and part behind-the-scenes showrunner to help our team deliver an exceptional customer experience. You'll live in HubSpot — troubleshooting hiccups, building smart new workflows (from onboarding to renewal), and partnering on AI-powered tools like our support bots. You'll also play a key role in renewal deals, creating the reports, dashboards, and automations that keep things humming.
So, who are you? You're a natural connector between people, teams, and systems. You're techy and confident optimizing tools, making processes efficient and scalable, and ensuring teams have the right data to make smart decisions. You're a roll-up-your-sleeves executor who can tackle projects, build workflows, and jump in wherever help is needed.
This role is hybrid and requires 3 days a week (Wednesday required) in our Tempe office. Don't worry, our office is a vibe.
What You Will Own & Improve:
- HubSpot & CX Tool Ownership
- Process & Workflow Optimization
- Reporting & Data Infrastructure
- Cross-Team Projects & Intelligent Automation
What You Already Know:
- 1–3 years of hands-on HubSpot experience
- Bonus points for prior CX experience
- Background in tech or SaaS
- Experience creating workflows and managing CRM operations
- Familiarity with AI-powered workflows
How Success Is Measured:
- Systems & Tools Run Like Clockwork
- Processes Are Smooth & Scalable
- Data Drives Decisions
- Strong Cross-Functional Alignment
- You're the Go-To for CX Ops
This role reports directly to our VP Customer Experience, Adam Lovill. You'll be collaborating with other CX leaders, RevOps, our data team, and marketing operations.
Compensation starts at $75,000 base salary (+benefits/perks) and will be evaluated against relevant experience to the role and our industry.