Customer Service Representative (part - time)

Customer Service Representative

The Town of Milton is accepting applications for the part-time position of Customer Service Representative. Reporting to the Coordinator, Facility Administration this position is responsible for providing exceptional customer service at Town facilities including the processing of pass and membership sales, program registration, drop-in programs, tickets and facility rentals. The successful candidates must be able to work variable hours including evenings and weekends.

Major Job Responsibilities:

• Responsible for the timely, professional, courteous, and effective handling of Recreation and Culture inquiries and service requests including:
• Inquiries about facility programs and services, fees and subsidy opportunities, and admission standards
• Facility navigation/tours and rental inquiries
• Navigation and usage of the recreation management system, associated Town websites, and various technological services
• Concerns/issues related to facility programs and services
• Update and maintain client database (as required)
• Redirection of inquiries as appropriate to community organizations, tenants and staff
• Administration of multiple types of payment plans, subsidies, and parental contributions
• Greets customers and validates pass and membership access
• Maintains ongoing communication with program, facility, and customer service staff to ensure safe, coordinated service delivery
• Assists with the maintenance of program waitlists and customer inquiries regarding cancelled or rescheduled programs (as required)
• Processes payment of pass and membership sales, program registration, drop-in programs, tickets to performances/events, facility rentals, garbage tags, transit tickets/passes and merchandise, and maintains inventory of transit tickets, passes and merchandise
• Provides administrative support to supervisory staff (as required)
• Assist in quality assurance initiatives to ensure information is accurate for self-service offerings to the public, while promoting good customer service
• Adheres to established policies and procedures including verifying daily revenue and submittal of deposits and coin orders
• Complies with all health and safety practices as it relates to the work, standard operating guidelines and the Occupational Health and Safety Act
• Performs all other duties as assigned in accordance with department objectives

Education & Experience:

• Post-secondary school diploma and/or Office Administration certificate or related education is preferred
• Competent math skills and experience with cash handling and deposits
• Proficiency in Microsoft Office Suite
• Knowledge of Recreational Management Software Systems (e.g. Xplor Recreation) and/or TixHub is preferred
• Standard First Aid and CPR (is preferred)
• Strong communication, organizational and customer service skills
• Ability to multi task under pressure, prioritize work tasks, problem solve and demonstrate attention to detail
• Able to work evenings, weekends, and flexible hours (including early morning) as required
• Ability to handle sensitive situations with professionalism, strong problem solving skills, mature judgment and confidentiality
• In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to submit a satisfactory Criminal Records Check upon employment