Recreation Customer Services Specialist
Town of Apex
Recreation Customer Services Specialist
Town of Apex invites applications for the position of Recreation Customer Services Specialist.
About this position:
Expected hiring range: $50,398.40 - $61,755.20
Work location: Apex Senior Center, 63 Hunter St. Apex, NC 27502 USA
Schedule: Monday - Friday 7:30am - 4:30pm
Posting closing date: October 24, 2025 at 7pm
What you will be doing:
An employee in this position performs a variety of responsible administrative and heavy public contact duties in recreation programs and facility activities. This position has responsibilities for a variety of financial and night/weekend staffing functions. Work includes utilizing Microsoft Office programs; data entry; filing; serving as contact with the public in person, by phone and by e-mail/internet, including dealing with complaints; relaying program information and making program and dog park reservations; taking fees for services and programs; explaining departmental rules and regulations; performing daily center accounting and bank deposits; enforcing center rules; and records maintenance work. Employees may also schedule and orient LSE employees working during regular shift or after hours. The employee in this position is expected to have a general understanding of the work unit and its services to respond to inquiries and perform the daily functions; nonroutine questions or situations are referred to others. Specific oral and/or written instructions are available to apply to most work situations. This position reports to the Manager of the Community Center, Senior Center, Cultural Arts Center, or Pleasant Park.
This position does not have supervisory responsibilities.
A sample of the essentials:
Provide front desk support at the Apex Senior Center, with a primary focus on interacting with and assisting individuals in the 55+ population/community.
Registers citizens and takes fees for programs, and rentals; makes reservations; explains registration requirements; addresses citizen complaints and concerns by troubleshooting issue or referring to appropriate program staff; gives facility tours.
Accepts and records fees and payments; prepares invoices for vendor payments; performs daily center accounting, processes program and rental refunds and prepares bank deposit.
Operates maintenance software system to alert parks staff to repair and cleaning requirements for various facilities.
Assists departmental staff with special events preparation.
Promotes the facility and programs, events and classes; creates and updates program registration, shelter rental and facility rental forms.
Answers requests for information from customers or the general public who use the Town's services; identifies procedures that address needs or refer customer to proper staff member; follows-up with customers or other processes to insure proper disposition.
Compiles information using standardized forms, procedures, or specific instructions; enters information into spreadsheets, data bases, etc.; uses word processing, spreadsheet and publishing programs; types letters, reports and other materials; proofreads materials.
Drafts and creates letters, reports, and other materials; proofreads materials such as program guide and publications; creates email blasts.
Backs up other departmental personnel, as needed.
May serve as departmental representative on a variety of committees or task forces.
Performs related duties as required.
What you'll need:
High school diploma or GED and less than one (1) year of experience working in recreation.
Who we are:
Known as "The Peak of Good Living", the Town of Apex is a rapidly growing Wake County municipality with a current population of more than 72,000 and was ranked in 2015 as Money Magazine's Best Place to Live in America. Our current workforce is comprised of over 680 full-time employees and over 125 part-time/seasonal staff. Our Human Resources Department - with the support and confidence of Town leadership - is committed to providing best-in-class HR programs for our employees, with a mission to create a culture of empowerment and accountability that maximizes individual and organizational potential. We offer a generous benefit package and have a highly competitive compensation program. More than that, the Town is an awesome place to work, as evidenced by the high job satisfaction rating received in the last employee opinion survey conducted with our employees.
What we offer:
Not only is the Town "The Peak of Good Living", but it's also a great place to work! We strive to "reach the peak" of being an employer of choice by providing competitive salaries and excellent benefits, including:
Free medical, dental, vision, and life insurance for employees
5% contributions to the NC401(k) retirement plans (no matching required)
Participation in the Local Government Employees' Retirement System (LGERS)
Traditional sick and vacation leave
80 hours Peak Paid Time Off
$1,200 Peak Lifestyle Benefit to pay for health and wellness activities (after completion of probation)
8 weeks of Paid Parental Leave
3 weeks of Paid Caregiver Leave
Bereavement leave
13 paid holidays
Longevity Pay
Tuition assistance
Expansive wellness program, and more!
Keep in mind:
Providing a safe work environment for our employees is a top priority, therefore all new hires must successfully complete a pre-employment drug test, post-offer functional testing (if required by position), background verifications including references, criminal record and driver's license check prior to employment. The Town of Apex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, sex, race, color, religion, national origin, disability, political affiliation or marital status, veteran status, or genetic information.