Project Coordinator

Project Coordinator

As a Project Coordinator, you will be responsible for driving operational excellence across the sales function, ensuring alignment with business strategy and regulatory standards. This role leads the development and governance of operational policies and SOPs, manages readiness for change initiatives, and ensures effective communication and training to support adoption.

As a Project Coordinator, we are looking for someone to:

• Lead the development, documentation, and governance of operational policies, procedures, and SOPs across multiple sales functions
• Identify and lead initiatives to streamline and enhance operational processes, focusing on supporting sales and lending outcomes
• Provide CRM Development support across sales and support wider data roles within the team to coordinate the reporting processes across sales, gathering and analysing data, creating insightful reports and presenting findings to key stakeholders
• Champion and manage operational readiness for change initiatives aligned with the company's transformation and lending strategy
• Serve as a conduit across multiple sales teams, ensuring consistency in operational practice and communication
• Work closely with broader teams (marketing, products, digital, risk, change etc) to ensure processes and documentation are aligned and efficient, promoting a unified operational approach across business units acting as the communications lead for all operations-related updates within the sales channel

Essential:

• Ability to coordinate and execute daily operational tasks across multiple channels, ensuring accuracy, consistency, and alignment with business priorities
• Proficient in creating and maintaining SOPs and process guides, and actively contributing to streamlining and enhancing operational efficiency
• Strong interpersonal skills to liaise effectively with senior managers, sales teams and central functions including marketing, product, risk and onboarding
• Skilled in supporting transformation and change initiatives by preparing relevant materials and assisting with readiness planning and adoption activities
• Experience in monitoring operational metrics and contributing to reporting for senior stakeholders, with a focus on identifying trends and opportunities for improvement

If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.