Technical Support Representative

Technical Support Representative

At Tobii Dynavox, we empower people with disabilities to do what they once did or never thought possible. Our assistive communication technology helps our customers express themselves, connect with the world, and pursue independence, whether through everyday activities like ordering food or extraordinary feats like running a company. Working at Tobii Dynavox, you'll become part of a team that spans the globe, with offices in the US, Sweden, France, the UK, China, and beyond. To learn more about what we make possible, meet some of our customers or take a look at some of our solutions.

As our Technical Support Representative, you will join our multilingual Technical Support team as the product experts to whom users, professionals, and partners turn to when in need of help. In this experience, you will be the voice of Tobii Dynavox to our users in the UK and Ireland region and partners, also being their advocate in our organization, while gaining in-depth knowledge of our diverse portfolio of products.

This role is office-based (our Cork office) with the potential to work remote once a week when needed after your onboarding is complete. We have everything from design, research & development, production, customer service, and support right here on-site, making it easier for you to get to the heart of our products and customers.

In this role, you will:

• Assist customers, partners, and internal colleagues with any technical inquiries and supporting requests about our products. Troubleshoot issues across our hardware and software platforms via phone, email, chat, and remote desktop sessions.
• Assist customers in understanding our product features, functionalities, and best practices, empowering them to resolve issues independently.
• Build and maintain strong customer relationships by demonstrating empathy, patience, and a commitment to their success, whatever that looks like for them.
• Contribute to the development of customer support strategies by gathering and documenting customer feedback and feature requests.
• Collaborate with our marketing team to monitor our social media channels.

We are looking for someone that has:

• Fluency in both verbal and written English. Any other languages such as Norwegian, Chinese, German, Swedish, French, Italian, or Spanish is a bonus.
• Proven experience in working in customer service, technical, and product support or customer-facing roles.
• Ability to interact with developers comfortably while making computer novices (who are new using the technology) feel supported and understood.
• Familiarity with CRM and ERP systems (Salesforce, Visma, or Dynamics experience is a plus).
• Familiarity with both Windows and Apple products.

What is next?

Please address your questions at mine.hacisalihoglu@tobiidynavox.com and submit your resume and/or LinkedIn profile (in English) through our career website. We're looking forward to your application!

Our Values:

At Tobii Dynavox, our mission guides what we do, and our values guide us in how we do it. Across the organization, we are committed to being Collaborative, Considerate, Curious, and Courageous. We build a trusting environment where every team member prioritizes our customers with empathy and insight. Bold ideas and learning lead to impactful solutions. Driven by curiosity, we continuously challenge the status quo to create meaningful, customer-focused solutions for our customers.

What We Offer:

At Tobii Dynavox, we believe in empowering individuals – including our employees – to reach their full potential. Here's what makes us unique:

• Purpose-Driven Work: Join a company that transforms lives by giving a voice to those with communication challenges. Every day, your work makes a meaningful and concrete impact.
• “Yes, and…” Flexibility: Build a rewarding career AND enjoy time with loved ones. We offer flexible work options so you don't have to choose between personal and professional goals.
• Growth and Development: Whether you're advancing your skills or growing your career, we invest in your future with training, learning opportunities, and internal growth paths.
• Inclusive and Supportive Culture: Work in a collaborative, caring environment where diversity and individuality are valued. You'll feel connected to both your team and our global community.
• A Global Leader with Heart: Be part of an innovative, forward-thinking company that combines experience and cutting-edge solutions with a mission to change lives.