Strategic Account Manager

Strategic Account Manager

Mumbai, Maharashtra

Titan - GTM /

Full-Time / Hybrid

About TITAN:

Titan is a cutting-edge business email solution designed for solopreneurs, entrepreneurs, and SMBs. We are proud to work with some of the largest global hosting companies and registrars to provide an unparalleled email experience to their customers. Joining Titan means being part of a fast-growing SaaS company with a mission to revolutionize how businesses communicate.

In 2021, Titan received a $30M investment from Automattic, parent company of Wordpress.com, valuing Titan at $300M. Automattic Values Business-Email Startup Titan at $300 Million

Role Overview

• Titan is seeking a dynamic and experienced Strategic Account Manager to manage relationships with our reseller partners, which include some of the largest hosting companies globally, such as Newfold Digital, Hostinger, Name.com, and others. The Strategic Account Manager will own these partnerships post-signing, ensuring seamless integration, execution, and revenue growth through innovative initiatives. This role is critical in driving Titan's business growth by being the primary point of contact (SPOC) for partners and collaborating with cross-functional teams to deliver successful outcomes.

What is the job like?

• Partner Relationship Management
• Own the end-to-end relationship with Titan's reseller partners post-deal signing.
• Act as the face of Titan, serving as the primary point of contact for all partner queries (business and technical).
• Foster strong, collaborative relationships with partners, ensuring high partner satisfaction and Net Promoter Score (NPS).
• Drive Quarterly Business Reviews (QBRs) to prioritize high-impact initiatives for both Titan and partners.
• Negotiate agreements and renewals to align with Titan's growth goals.
• Revenue Growth
• Develop strategies to drive revenue growth for existing partners through:
• Launching new integration models.
• Tracking partner metrics (e.g., revenue, monetization, signups) and identifying growth opportunities.
• Implementing initiatives to increase paid packages and revenue.
• Monitor and report revenue outcomes versus projections and ensure continuous improvement.
• Operational Excellence
• Ensure the successful and timely delivery of partnership-related initiatives.
• Provide final sign-off for partner integrations and partner-related projects.
• Own relevant dashboards for partner revenue and partner monetization.
• Act as the voice of the partner within Titan, advocating for their needs and ensuring alignment with Titan's goals.
• Technical Integration Management
• Collaborate with partners to understand integration requirements and create detailed specification documents in liaison with the product and tech teams.
• Plan and manage project schedules, anticipating risks and providing mitigation strategies.
• Work closely with engineering and product teams to ensure seamless delivery of integrations.
• Document integration and delivery processes, creating reusable playbooks for future projects.
• Communicate program status and updates to stakeholders on a regular cadence, managing conflicts and competing priorities effectively.

Who should apply for this role?

• Experience & Skills
• 2-4 years of experience in the software industry and managing large partners (preferably in the hosting space) and cross-functional SaaS projects.
• Strong understanding of SaaS business metrics, including acquisition, activation, retention, and MRR.
• Proven experience in cross-functional coordination with engineering, product, business development, and other teams.
• Excellent negotiation and stakeholder management skills.
• Familiarity with APIs and system integrations, with the ability to translate technical requirements into actionable project plans.
• Knowledge of the web hosting industry and control panels (cPanel, Plesk, WHMCS, etc.) is a plus.
• Proficiency with tools to manage schedules, risks, and project reporting.
• Key Competencies
• Strong business acumen and the ability to identify and execute short-term solutions without sacrificing long-term goals.
• Exceptional communication skills-capable of articulating technical and business solutions to diverse audiences.
• High drive and perseverance to bring about change and realize growth opportunities.
• A proactive problem-solver who challenges the status quo and pushes for innovative and simple solutions.
• Obsessed with ownership and accountability, driving individual and team goals with integrity and excellence.
• Preferred Qualifications
• MBA from a top-tier institute with a bachelor's degree in computer science or related fields.
• Knowledge of hosting (preferable) and reseller ecosystems and their operational frameworks.
• Demonstrated success in driving revenue growth and partner satisfaction in a SaaS environment.

If you're passionate about managing partnerships, driving revenue, and delivering exceptional results, then we would love to hear from you!

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