Client Service Manager

Client Service Manager

At Tishman Speyer, we are building a better tomorrow. The firm's visionary leadership team and on the ground experts are unparalleled in their ability to foster innovation, anticipate global and local needs, and cultivate new initiatives, such as its tenant amenities platform Zo., and its flexible space and co-working brand Studio. For us, real estate is more than buildings. We focus on the intersections that matter most. The intersection of real estate and people, real estate and technology, real estate and your local neighborhood. We build community and connection. Designing living rooms to labs, boardrooms to breakrooms, we put the customer at the center of everything we do. We build timeless communities that serve neighborhoods and cities with affordability, public space and easy accessibility.

Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco. We currently have 2,688 units under management and an additional 13,302 units planned for development across multiple U.S. markets including market-rate, workforce, and affordable housing. Tishman Speyer provides an elevated level of service to ensure the best experience for the families that live in our communities.

The Position:

The Client Service Manager is responsible for delivering outstanding customer service and supporting the Property Management Office to provide seamless day to day operations. The CSM will report to the General Manager and will be located at our Class A property at 525 W Monroe in Chicago, Illinois.

The successful candidate will be organized, have an eye for detail and a passion for customer service.

Key Responsibilities:

Hospitality/Leadership:

• Provide a warm and welcoming experience for customers and visitors
• Promote and contribute to Tishman Speyer's ZO. amenity offerings
• Maintain a high level of customer satisfaction, responding to customer needs in a timely manner
• Provide leadership to Client Service Coordinator
• Actively support the Property Management team in fostering long lasting relationships with customers

Operations:

• Provide support to ensure smooth operations of the Property Management Office (PMO)
• Oversee new customer onboarding procedures
• Process all invoices in a timely manner, confirming charges against existing contracts, budget and proposals
• Prepare monthly accruals with Operations Manager oversight is critical
• Create and maintain customer OT HVAC billable spreadsheet based on lease language
• Respond to customer account statement inquiries
• Assist with annual budgeting such as customer billable income/expenses, building office expenses, ZO. expenses, etc.
• Maintain the customer portal to ensure current building communication and procedures are available to our customers
• Distribute the monthly rent statements
• Create letters and Work Order backup invoices to upload with rent statements
• Verify Work Orders and bill through the Angus Work Order System.
• Accounts payable – process bills daily to correct budget account.
• Assist the Property Management team with projects and communication

About You:

Qualifications:

• 1 to 3 years of experience in commercial real estate or hospitality industry
• Accounting background/experience is mandatory
• Bachelor's degree
• Proficient in Microsoft Office or equivalent
• Ability to understand and communicate in English, verbally and in writing

Critical Competencies for Success:

• Thrive in an innovative and fast-paced environment
• Accounting experience/reading General Ledgers, Assembling Accruals
• Demonstrate strong interpersonal skills
• Provide exceptional customer service
• Strong mentorship and leadership qualities

*Onsite presence is required for this position.

The base compensation range for this role is $50,000 to $65,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.

This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer's New York team, as we've considered factors specific to this geography.

Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement.

We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sexual orientation, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.