Customer Service Representative - East & West Africa

Customer Service Representative - East & West Africa

Accra, Greater Accra, Ghana

What Timken makes possible begins with you. Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next. A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.

Location: Accra, Ghana

Responsibilities

• Manage customer enquiries, quotations, and order processing
• Take full ownership of orders from entry through to delivery and follow-up
• Coordinate closely with logistics, supply chain, and distribution teams
• Proactively manage order books, including expediting and backorders
• Act as the main point of contact for customers across multiple countries
• Support sales teams and contribute to revenue growth
• Resolve customer queries, returns, and quality concerns
• Maintain accurate records in SAP and internal systems
• Identify opportunities to improve processes and customer experience
• Supporting the team by addressing customer emergencies outside of normal business hours as needed

Requirements

• Diploma or Degree in Business Management, Supply Chain, Marketing, or a related field
• 3–5 years' experience in customer service, internal sales, or order management
• Strong communication and relationship-building skills
• The ability to manage multiple priorities under pressure
• Solid problem-solving and organizational skills
• Experience with SAP or order-to-cash processes
• Proficiency in Excel and MS Office
• Ghanian citizen
• Bonus points if you have: Experience supporting multiple African markets Exposure to cross-border logistics or export processes

You'll be part of a collaborative, high-performing team where your work directly impacts customer satisfaction and business success across the region. This role offers strong exposure to international markets and the opportunity to grow your career in a dynamic environment.

Timken South Africa is committed to Employment Equity and equal opportunity. Preference will be given to suitably qualified candidates from designated groups in line with our Employment Equity Plan where possible.

Why Choose Timken?

• Over a century of knowledge and innovation
• A culture of top performance
• A global, diverse environment
• Products that contribute to a sustainable world
• A conviction to improve communities around us
• Competitive salary and benefits

Ready to take on the challenge? Apply now and be part of a team that keeps Africa moving.