IT Field Tech I

Join The Tillamook Team

Come join the Tillamook Team, one of the fastest-growing dairy brands in the US, where we Play to Win to create over 200 dairy products in 7 different categories: cheese, ice cream, yogurt, sour cream, butter, cream cheese and frozen meals. Our Uncompromising Quality has led us to become the #1 Cheddar, #2 Cream Cheese and #3 Family Size Ice Cream brand, but we're not stopping there. We're loading up for our best years to come and want you to join us.

As a farmer-owned cooperative since 1909, we know that being Good Stewards for our stakeholders and doing a little extra always pays off. We're looking for team members with a One Team and Genuine Care mindset who are inspired to share the delight of the Tillamook brand with each other and others every day.

What You Will Do

The IT Field Technician I provides technical support to resolve software and hardware related issues for workstations, laptops, scan guns, and peripheral equipment. This position also maintains documentation for software and workstation configurations, network and hardware maintenance records, and tracks IT inventory, and assists in the implementation of user training in order to derive maximum value from TCCA’s investment in technology.

A Day in the Life

• Responsible for installation, configuration, troubleshooting, repair and maintenance of workstations, laptops, scan guns, and peripherals including all hardware, software, UPSs, printers, and copiers.
• Maintains knowledge base for Service Desk support; works with other ITG groups to identify and verify information for knowledge base entry.
• Provides a first point of contact for technical assistance to end users at all TCCA locations for company supported equipment, computer applications and platforms. Responds to requests for support in person, via phone, email, and remotely. Identify and escalate issues requiring urgent attention.
• Follows standard help desk procedures; logging all requests in the help desk system and documenting resolutions within the process and knowledge base library.
• Maintains security and privacy of files and information.
• Conducts end user training on capabilities associated with new equipment or software as needed. Meet with new desktop users to provide baseline training for access to TCCA systems and technology. Assists customers in the use of Enterprise programs and services.
• Responsible for participating in the Service Desk on-call rotation for approximately 7 weeks per year. The responsibility includes providing timely response on weekends and after hours to IT problems, logging tickets, and resolving issues both remotely and on-site as needed.
• Stays current with technology trends and how they may impact TCCA’s environment.
• Continually advances understanding of key systems at TCCA. Stay current with IT configuration changes and how they could potentially impact end users.
• Adheres to policies and best practices while maintaining accurate inventory records for the entire lifecycle of IT end user equipment from the purchase, deployment and retirement to disposal.
• Contributes to the continuous improvement of IT core processes and methodologies, which includes implementing and supporting the documentation standards established by the team. Works collaboratively with other technical staff and management to identify trends and communicate issues that impact ITG personnel (root cause analysis).
• Participate in testing to assess the effectiveness and utility of temporary and permanent solutions for problems discovered in the field.
• Seeks appropriate training to enhance personal knowledge and value to IT Team and TCCA.
• Works under pressure, meet deadlines, and be flexible in working on multiple projects simultaneously.
• Demonstrates excellent time-management skills with the ability to work independently with little supervision.
• Builds strong relationships with end users and colleagues based on commitment, trust, and respect. Able to work in a collaborative team environment and to focus on team outcomes.
• Communicate technical information in non-technical terms.

Knowledge, Skills, and Abilities

• Bachelor’s degree in Computer Science or Business Management preferred; technical training with significant related experience can be substituted for a degree.
• Demonstrated experience providing software and hardware maintenance and support with a multi-site environment is required.
• Minimum of 2 years strong experience with Microsoft products in an IT support role with a minimum of 2 years experience in a business environment that is PCI, SOX and GAP compliant.
• Microsoft Certification (MCP, MCITP-E Servers) a plus.
• The ability to think critically to solve customer issues required.
• Weekend and evening work and response to after-hours emergency calls will be required. Occasional travel between TCCA sites will be necessary.

We offer outstanding benefits to our employees. For more information, please visit the careers page.

We are committed to creating a culture of inclusion where all employees are heard, valued and feel a sense of belonging. We rely on different perspectives, thoughts, backgrounds and cultures to inform our work, to help us be better as a brand and as an employer and to fuel our success. We are seeking talent from a wide range of diversity, perspectives, and backgrounds to join our exceptional organization and help us build our future.

Tillamook County Creamery Association (TCCA) is a Drug-Free Workplace. EEO

TCCA prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability status (including those related to pregnancy and childbirth), protected veteran status, membership/non-membership in a labor organization, or any other characteristic protected by law.