Service Desk Specialist

Servicedesk Support Specialist

Vivicta, your trusted Nordic transformation partner, is seeking a Servicedesk Support Specialist. Vivicta is a true provider of cloud platform solutions with a complete range of infrastructure choices. We drive fast data innovation with strong security, scalability, speed, and savings for companies.

As a Servicedesk Support Specialist, you will:

• Join a team of 50 colleagues who deliver support to one of the company's largest customers.
• Work with experienced colleagues and leaders.
• Work closely together, continuously sharing experiences and knowledge.
• Be known for a great team atmosphere and an open and prestigious work environment.

Your main responsibilities will include:

• High-quality support to the customer’s end user via phone, mail, and chat.
• Solving most questions/technical challenges at first contact.
• Handling incidents in the backlog via the Service Now case management system.
• Troubleshooting and resolving technical problems using remote control and automation tools, with help from a shared knowledge database based on Knowledge Centered Support (KCS) methodology and your own experiences.
• Participating in incident, change, and problem management processes.

The role does not involve extensive travel, but some travel within the Stockholm area may occur.

We are looking for someone who:

• Has a strong customer focus, is service-oriented, solution-focused, social, and has a positive attitude.
• Has 3 to 6 months of experience in technical frontline support or customer service.
• Is interested in developing within IT and/or leadership and working with larger clients.
• Has good communication skills, fluent in Swedish and English.
• Has a flexible mindset and can quickly switch focus between different tasks.
• Is our next support superstar who wants to give that little extra to customers, is passionate about teamwork, and their own development.

We offer you:

Professional growth through coaching development sessions, challenging and rewarding work tasks, an open culture, and an excellent work-life balance! There are good development opportunities for those who show interest and drive. We offer long-term development within the company. We believe that our organizational culture is an important part of your success. We provide a flexible hybrid work model as part of our culture and way of working. Finally, we believe in curiosity and constant learning as a lifestyle where you need to keep learning every day as new opportunities arise.

Blew you inspired? We look forward to your application! Please attach your CV so we can contact you. Interviews will be held on a rolling basis, so we encourage you to apply today. If you have any questions regarding this role, please contact recruiting manager Martin Weinzierl, martin.weinzierl@vivicta.com.

Hoppas vi hörs snart! Vivicta performs background checks on all final candidates. Vivicta declines calls from recruitment agencies.