Account Manager

Account Manager

The Account Manager (AM) serves as the strategic partner for Customer Admins and Key Users, ensuring optimal setup, adoption, and ongoing success with TicketManager. AMs are responsible for managing customer relationships, supporting system operations, and collaborating cross-functionally to drive value and resolve issues. This role requires strong communication, organization, and problem-solving skills, with a focus on proactive engagement and continuous improvement.

Responsibilities:

• Support our Revenue team on assigned accounts to promote high levels of customer engagement, satisfaction, and product renewal
• Partner with Implementation Project Managers to drive successful account launches by coordinating meetings, gathering launch materials, and escalating delays.
• Host monthly Zoom calls and onboarding/refresher sessions to improve adoption and reduce support needs.
• Analysis of customer engagement and proactive outreach to increase product usage, reduce ticket waste, and improve customer experience.
• Contributes regularly to documentation and self-service resources.
• Monitor account activity to ensure alignment with best practices and identify disengaged users.
• Review support interactions and escalate recurring issues or service gaps.

Desired Skills and Experience:

• Bachelor's Degree Required
• 2+ years of experience in Account Management or similar client-facing role in a SaaS or technology company
• Previous customer service and/or customer success experience preferred
• Sports, entertainment, and hospitality experience preferred
• Strong interpersonal skills: negotiating, influencing, and dealing effectively with people
• Excellent communication and organizational skills with the ability to manage multiple projects simultaneously
• Proven presentation and executive meeting planning
• Self-motivated person who can take directions and exceed expectations
• High personal integrity, ethics, and credibility
• Expertise with standard corporate software including JIRA, CRM, etc.
• Ability to work in a fast-paced environment while on-site with clients

TicketManager Highlights:

• $55,000-$75,000 base salary
• Bonus Eligibility
• Role is In-Office, Monday-Friday
• 401k & Company Match
• Health Benefits (Medical, Dental, Vision)
• Unlimited PTO
• Monthly Happy Hours & Volunteering
• Fun Company Perks
• Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row
• Recognized as one of the Best Places to Work by Inc. Magazine and the LA Business Journal
• 4.5 out of 5 Glassdoor rating
• Used by over 4,000 globally known companies including ~15% of the Fortune 500