Christmas Registration Tech Support Caseworker

Boundless Vancouver Systems Technical Support Caseworker

Boundless Vancouver organizes a Christmas Toy shop which includes both the collection and distribution of toys and Christmas hampers. The Systems Technical Support Caseworker works to support the frontline team through processing online registrations and, as the frontline team serves families, who are the recipients of toys and Christmas hampers.

Key Accountabilities:

• Create an online form with Ninja Forms and Mailchimp that can be accessed on our WordPress website, enabling families to register online.
• Troubleshoot promptly when problems or issues arise.
• Create scheduling for appointments which integrates forms, database, and caseworker schedules.
• Process online applications through the casework database (Link2Feed) and provide registrations to casework time in a clear and timely fashion.
• Evaluate and process applications for our Christmas program according to registration criteria.
• Record all essential information into the database (Link2Feed).
• Assist in the maintenance of client files as directed.
• Work in a busy environment and in a team setting with a calm and positive attitude.
• Maintain confidentiality and keep accurate client files and statistical records.
• Ability to understand and be sensitive to cultural differences.
• Demonstrate empathy and concern for families with respect, assertiveness, and tact.
• Perform other related duties as assigned.

Health & Safety:

• Background check consent
• A clear vulnerable sector screening
• Non-violent Crisis Intervention training
• Health & Safety training

Critical Relationship Management:

Governance:

Internal: N/A

External: N/A

Managerial Responsibility:

• Reports directly to Caseworker
• Direct reports: N/A

Financial and Materials Management:

• Maintain confidentiality and privacy in relation to individual and family records.

Working Conditions:

• The incumbent's work environment is typically in the community ministries office and community.

The job incumbent may be exposed to the risk of minor harm, injury, or illnesses due to:

• Physical attacks by others (i.e., violent/aggressive person).
• Exposure to infectious diseases.
• Other potentially dangerous situations.

The above responsibilities must be discharged in accordance with The Salvation Army's Mission Statement, in a professional manner, upholding our code of conduct.

Education and Experience Qualifications:

• The successful job applicant will have completed a high school diploma or higher level of education.
• Up to three (3) months of prior related experience, including experience working with multi-barriered neighbours.

Experience and Skilled Knowledge Requirements:

• Experience with a non-profit organization is an asset.
• Proficient computer skills and familiarity with Microsoft Office, Ninja Forms, WordPress, Mailchimp and Link2Feed.

Skills and Capabilities:

• Strong communication skills – oral and written.
• Organizational skills – scheduling, time management, prioritizing tasks.
• Team mindset.

Compensation:

The target hiring range for this position is $17.85 to $21.66 with a maximum of $25.99. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.