Supply Chain Customer Coordinator

Supply Chain Customer Coordinator

Be a part of the Thermo Fisher Scientific team and drive global impact through meaningful work. Join our colleagues in bringing our Mission to life every single day enabling our customers to make the world healthier, cleaner and safer. We empower our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

To support Project Managers as a Supply Chain Customer Coordinator to ensure compliant, effective supply chain operations for client studies. The role includes managing complex logistics, engaging directly with clients, and driving continuous improvement, with responsibilities covering accurate processing of shipping orders, timely deliverables, effective logistics coordination, and strict adherence to cGMP standards.

Essential duties and responsibilities:

• Manage and coordinate technical and service aspects of projects, including client and site personnel discussions for seamless supply arrangements.
• Support external discussions with clients and Global Project Managers, ensuring clear communication on logistics and documentation requirements for project specifications.
• Coordinate closely with clients, site personnel, logistics providers, and customs for timely deliverables.
• Accurately process and handle customer shipping orders following established procedures and delivery instructions.
• Ensure accurate and timely release of study shipments in accordance with contractual and country requirements.
• Prepare required documents according to country regulations and client instructions.
• Complete documentation and update computer systems correctly.
• Coordinate study returns requests according to project requirements.
• Engage in cross-functional business process improvement initiatives.
• Provide timely reports and relevant shipping information to clients.
• Ensure all processes comply with established procedures and cGMP standards.
• Contribute to writing and reviewing departmental SOPs.
• Organize and provide training to team members as needed.
• Implement corrective actions for any compliance issues.
• Maintain proper documentation for all processes executed.
• Keep facilities and workspaces clean, neat, and orderly.

Preferred qualifications:

• Experience in logistics coordination and warehousing within the Pharmaceutical industry is an advantage.

Non-negotiable hiring criteria:

• Excellent communication skills and meticulous work habits.
• Detail-oriented with effective organizational capabilities.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines.
• Proficient in computer applications with solid basic numeracy skills.

Minimum qualifications:

• Degree or Diploma in Logistics / Supply Chain / Business Studies
• 1–3 years of relevant experience in Project Management, Logistics, Supply Chain, Order Fulfilment or Customer Service.