Spanish Speaking Senior Customer Service Representative – Dispatch

Senior Customer Representative

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or growing efficiency in their laboratories, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

How will you make an impact?

When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.

As a Senior Customer Representative you will be part of a diverse team that speaks over 12 languages and build a friendly and upbeat working environment. This position is an excellent phenomenal fit for people who enjoy working in an international setting, whereby a wide range of administrative tasks are fulfilled. Based at our brand-new Shared Service Center in Budapest, your team provides internal support to Thermo Fisher partners and the field engineering team and delivers professional service in a high-volume diverse office environment.

What we offer?

• At Thermo Fisher, your work will have real-world impact, and you'll find support in achieving your career goals
• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the demeanor of giving back to our environment are highly valued.
• Learning opportunities like (inhouse trainings/language courses) or other development opportunities to flourish your career or thrive your personality.
• If you join, you could include yourself into our encouraging social communities and networks.
• Competitive wage and benefits package including cafeteria, medical insurance, pension, hybrid working model.

What will you do?

• Acting as first point of contact for our customers and providing efficient solutions to their concerns, dealing with queries mainly via email (90%) and phone (10%) with business-to-business customers (B2B)
• Dispatching all incoming emails to the accurate internal department
• Create and assign tickets in the ticketing systems
• Create quotations in the ticketing system and/or in SAP
• Maintain customer databases
• Create and maintain equipment record
• Cross-support is essential within the teams

How will you get here?

• Minimum 1+ years of customer service experience is preferred
• Requires a high school graduate, a bachelor's degree is preferred
• Spanish C1 level (written and spoken) and English C1 level (written and spoken)
• Competent Microsoft Office user
• Strong written and verbal communication skills
• Good problem-solving skill and result oriented demeanor
• Display attention to detail and accuracy in the workplace
• Good organizational skills and the ability to prioritize effectively

At Thermo Fisher Scientific, each one of our 100,000 outstanding minds has a unique story to tell. Join us and contribute to our mission—enabling our customers to make the world healthier, cleaner and safer.

Please also join to our Talent community and get more information about the great opportunities in the future.