Senior Customer Service Representative

Customer Service Representative

Based at the new Shared Service Center in Budapest, the Customer Service team is supporting our clients throughout the lifecycle including the administrative, quotation and order fulfillment phases. Customer Service Reps provide exceptional customer service, promptly and accurately when responding to internal and external customer requests.

What will you do?

• Handle inquiries via email and phone from customers and/or internal parties.
• Perform order management activities in SAP PR1 and P05 like order entry, price checking, production purchase order creation, order clearing aligned with company's policies, prepare vital shipping documentation, etc.
• Aid sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements.
• Resolve problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
• Assess individual customer requirements and direct activities to appropriate departments
• Take ownership of customer requirements, efficiently and professionally as per the service level agreement.
• Provides expertise, guidance and support to colleagues
• Develop and deliver training and materials to support departmental needs
• Cultivate an environment which promotes the company's goals, encourages continuous improvement, and builds customer relationships.
• May be required to perform other related duties as required and/or assigned

How will you get there?

• Competent Microsoft Office user
• Strong written and verbal communication skills
• Must have the ability to identify and solve problems and to multi-task under deadlines
• Must possess self-motivation, passion, a positive attitude and perform as a teammate
• Display attention to detail and accuracy in the workplace
• Good organizational skills and the ability to prioritize effectively
• Must demonstrate judgment, tact, and subtlety in dealing with internal and external customers
• Work on own initiative on daily routine tasks as well as solving system issues
• Fluency in English and German is a plus

Experience:

• A minimum of 3 years' customer service experience required, preferably in an SSC/BSC/office environment
• Experience with SAP is preferred

Education:

• Requires a high school diploma or a Government Body award. A Bachelor's Degree is an advantage, candidates with relevant experience and knowledge will also be considered.

What We Offer:

• Competitive Compensation Package: Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included.
• Comprehensive Health & Well-being Support: Enjoy a Medicover health insurance package with health screenings, life, accident, and critical illness insurance, as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs.
• Career Growth & Professional Development: Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment.
• Modern & Convenient Work Environment: Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided.
• Inclusive, Multilingual Culture: Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology.
• Engaging Community & Events: Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.