Implementation Specialist

Implementation Specialist

When you are part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization, you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Location/Division Specific Information

Managed Services is a business segment that supports the Customer Channels Group, which offers essential outsourced on-site services at client sites aimed at improving supply chain and research operations efficiency and effectiveness.

As an Implementation Specialist at Thermo Fisher Scientific, you will support Managed Services by implementing service programs at customer sites across Europe. This role focuses on improving operational efficiency in areas such as inventory management, order handling, and chemical management.

What's in it for you?

• Defined project schedules and performance objectives.
• Experience with a variety of client locations throughout Europe.
• A balanced mix of project management, operational activities, and customer interaction.

What will you do?

• On-site implementation of service programs, including stockroom and inventory management.
• Develop site SOPs/SOWs and train local teams to maintain compliance with contractual requirements.
• Use systems such as IBS, ULS-IM and Microsoft Office to handle data accuracy and project reporting.
• Support customer meetings, provide project updates, and resolve operational issues.
• Conduct audits to ensure adherence to service level agreements.
• Recommend process improvements to enhance efficiency and customer service.
• Perform other duties as assigned by management.

Keys to Success

• Proven experience in laboratory services, supply chain, or service environments (GxP/GMP experience preferred).

Knowledge, Skills, Abilities:

• Strong communication and organizational skills with attention to detail.
• Ability to work independently and make informed decisions.
• Customer-focused approach aligned with Thermo Fisher Scientific's Four-I Values: Integrity, Intensity, Innovation, and Involvement.
• Proficiency in Microsoft Office and capability to learn additional data entry systems.
• Willingness to travel up to 50% across Europe.

Physical Requirements / Work Environment

• Work at customer locations, including offices, stockrooms, warehouses, and laboratories.
• Extensive walking and the ability to lift, push, and pull up to 25 kg.
• Personal protective equipment may be required depending on site requirements.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.