Customer Service Representative (12 Months)

Customer Service Representative (Fixed Term 12 Months)

Acting as a first point of contact for customer service queries the role will be key to ensuring that our customers view Thermo Fisher Scientific as their preferred partner company. Customer queries may relate to new or in-transit orders, returns, general information or requests for updates, to name a few examples. This position is offered as a 12-month contract.

Key Responsibilities:

• Handle and respond to all types of customer needs, orders and general enquiries through a variety of channels – including phone, e-mail, and web.
• Efficient and accurate entry of orders.
• Being a customer advocate. Handle customer concerns and resolve customer enquiries in a timely manner.
• Collaborate well with own and other teams across the organisation.
• Strive to meet or exceed Individual/Department/Company Targets
• Where possible, continuously improve processes and how service is delivered to our customers

Requirements:

• Strong written and verbal communication skills
• Enthusiasm and a keen interest to learn and a teamwork mindset
• Display attention to detail and accuracy, as well as good organizational skills and the ability to prioritize
• Previous experience in customer service, be it from an office role or via face to face customer engagement.

What We Offer:

• An opportunity to join a dynamic and friendly team where no two days are the same!
• Onsite gym and restaurants and employee benefits
• Varied work within an exciting global organisation, where full training is provided

Each one of our 140,000 outstanding minds has a unique story to tell. We value diversity in our teams as well as an inclusive and agile working environment. Integrity, Intensity, Innovation, and Involvement are our 4-I key values that we encourage in everyone who joins our company.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.