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Customer Service Representative - Salesforce
Support international customers by processing orders and ensuring compliance with legal guidelines
Brno, Southeast, Czechia
Entry Level
12 hours agoBe an early applicant
Thermo Fisher
A global provider of scientific instruments, reagents, consumables, and software services for research, analysis, discovery, and diagnostics.
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Customer Service Representative
At Thermo Fisher Scientific Inc., we offer an outstanding opportunity to join a world-class team. Our ambitious environment is driven by collaboration and innovation, where your contributions will help make the world healthier, cleaner, and safer!
Responsibilities
- Process customer transactions from quote to cash
- Support the EMEA Customer Service Team and collaborators with all aspects of order processing
- Respond proactively to customer queries via phone and email
- Support projects related to customer happiness
- Ensure adherence to export and legal guidelines for national and international transactions
- Preserve master data in ERP and CRM systems
Requirements
- Proven experience in customer service or a related field
- Flawless communication skills, both written and verbal in English, German would be a plus
- Ability to successfully implement and adhere to strict guidelines and processes
- Strong organizational skills with attention to detail
- Ability to effectively operate ERP and CRM platforms (SalesForce strongly preferred)
Join us in this dynamic role where you'll engage with customers and collaborate with an outstanding team to deliver outstanding service. Your skills will help us achieve our mission, and together, we'll make a difference!
About Thermo Fisher
A global provider of scientific instruments, reagents, consumables, and software services for research, analysis, discovery, and diagnostics.