Customer Service Representative

Job Opportunity

Join our ambitious team at Thermo Fisher Scientific, where you will play a crucial role in making the world healthier, cleaner, and safer. Our Customer Service team in Quezon City is dedicated to providing world-class support to our clients throughout their lifecycle, ensuring outstanding service at every stage.

Key Responsibilities:

• Build and follow up on accounts, modifying them as necessary to ensure accuracy.
• Demonstrate flawless attention to detail with accurate data entry, understanding the direct impact on delivery and invoicing.
• Successfully implement required computer systems to maintain quality customer data.
• Maintain daily customer service reports to track performance and identify areas for improvement.
• Assess individual customer requirements and direct activities to appropriate departments to ensure accurate quotes and lead times.
• Strictly adhere to SOPs, SLAs, and departmental training guidelines.
• Collaborate on assignments and projects as part of a team.
• Perform other related duties as required and assigned.

Skills:

• Display outstanding attention to detail and accuracy in the workplace.
• Proven ability to identify and solve problems while multitasking under deadlines.
• Strong written and verbal communication skills.
• Must possess self-motivation, enthusiasm, a positive attitude, and perform as a great teammate.
• Good organizational skills and the ability to prioritize effectively.
• Demonstrate judgment, tact, and diplomacy in dealing with internal and external customers.
• Work on your own initiative on daily routine tasks and system issues.
• Proficient Microsoft Office user.

Experience:

• Relevant customer service experience is preferred in an SSC/multinational/office environment, but fresh grads are also welcome.
• Experience with Oracle or SAP preferred but not essential.

Education:

• Requires a high school diploma or a Government Body award. A Bachelor's Degree is preferred but not essential; candidates with relevant experience and knowledge will also be considered.

Working Conditions:

• This position requires repetitive typing and regular use of a computer plus multiple displays.
• Most of the other physical demands are typical of those associated with an office environment.
• We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.