Account Manager II

Job Posting

Position Summary

Manage and expand the business for Fisher Scientific Malaysia within the assigned region in alignment with the company's strategies and objectives. Responsible for driving sales and marketing efforts for a wide range of products, including analytical equipment, laboratory equipment, consumables, apparatus, and cleanroom supplies. Independently and proactively seek opportunities to grow revenue and improve gross margin for assigned accounts.

Key Responsibilities

• Take full ownership of personal sales targets related to revenue and margin commitments.
• Champion a collaborative and successful work environment within the sales department that promotes teamwork, engagement, and continuous improvement.
• Implement sales and marketing activities to meet targets within assigned territories and product/service categories.
• Maintain a minimum required number of customer visits per month.
• Ensure timely responses to all customer inquiries within 2 working days.
• Participate in weekly meetings with the Sales Manager or Segment Leader to review sales reports and discuss call plans.
• Submit monthly updates to the Department Manager on market trends, competitor activities, business opportunities, and other relevant intelligence.
• Growth all business opportunities in assigned territories across Malaysia.
• Meet allocated annual product quotas and overall sales targets.

Other Responsibilities

• Deliver consistent and high-quality customer experiences while identifying areas for continuous improvement.
• Collaborate with the Technical Services team to address customer needs related to technical support, warranty claims, product installation, and application-based support, ensuring a seamless post-sale experience.
• Communicate internal and external issues promptly and provide actionable suggestions or solutions for improvement.
• Analyze sales wins and losses; work with management to develop strategies to improve conversion.
• Participate in training sessions, both local and overseas, offered by the company or its vendors. Participate in marketing initiatives, including seminars and roadshows.
• Be responsible for the end-to-end process of product delivery and installation, ensuring customer satisfaction at all stages.
• Assist in the collection of outstanding invoices as part of account management.
• Support training and onboarding of new Product Specialists when necessary.
• Ensure compliance with GDPMD procedures and all relevant company policies and guidelines.

Qualifications & Skills

• Bachelor's degree in Science, Biology, Biotechnology, or a related field.
• Minimum of 6-7 years of experience in account management and sales, preferably within the academic, government, private industry, or healthcare sectors.
• Experience in sales of analytical instruments such as HPLC, GC, LC-MS, AAS, and ICP would be an advantage for this position.
• Demonstrated success in handling and expanding key customer accounts and distribution channels.
• Strong analytical and decision-making abilities, with the skill to translate data into actionable insights.
• Excellent communication, interpersonal, and negotiation skills.
• Willingness and ability to travel as required for customer engagement and industry event participation.