About The Role

What You Get To Do Every Day

• Provide a consistent, outstanding experience by greeting all clients and directing them to the right area for swift resolution of their needs

• Support client services such as in-store returns and consignment drop offs

• Assist customers while shopping by listening, connecting, and making recommendations

• Demonstrate active listening skills to accurately identify and solve customer/consignor relations issues

• Support operational functions as needed, such as customer transfers

• Demonstrate a can-do attitude with the ability to handle multiple, time-sensitive situations while remaining calm and collected

• Responsible, reliable and a team player to work alongside many cross functional teams

• Provides elevated care and concern when handling all luxury items in-store, jewelry, watches, home and art pieces, as well as consignor pieces)

• Strong attention to detail in all aspects of brand standards including personal appearance, communication in written and verbal forms

• Maintains objectivity when dealing with client issues to determine the best solution

• Asks questions and seeks to understand vs. making assumptions; open to feedback and applies it quickly to fail fast and remain future focused in adverse situations

• Self-aware and able to ask for help when needed to avoid delays with workload management and to proactively manage and prevent levels of personal stress from rising

What You Bring To The Role

Minimum Requirements:

• 1-2+ years of work experience, luxury preferred

• A strong people orientation paired with entrepreneurial spirit

• Self-motivated and competitive

• Ability to master multiple technical devices and systems

• Ability to communicate clearly, listen thoroughly and respond quickly with accuracy

• Possesses a strong attention to detail and excellent follow up skills

• A desire to work with people, and a strong understanding of excellence in customer service

• Professional appearance, communication and demeanor

• Basic understanding of luxury brands and artists

• Commitment and curiosity towards retail- fashion, fine jewelry and watches, and fine art and home

• Physical demands/environmental conditions

• Ability to lift and move merchandise up to 25 lbs

• Flexible schedule that requires working variable shifts including evenings, weekends and holidays required

Compensation, Benefits, + Perks

• Employee Stock Purchase Plan

• 401K with Company Match

• Medical, Dental & Vision Insurance

• Paid Parental Leave

• Unlimited Discretionary Time Off (DTO)* and 10 Paid Company Holidays

• * Unlimited DTO with Manager approval

The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.