Customer Service Assistants

Customer Service Assistant - French Market

Location: Portugal, Figueira da Foz

Type of Contract: Permanent

Company: The Navigator Company

The Navigator Company is looking to strengthen its customer service team by hiring a Customer Service Assistant.

Main Responsibilities:

• Maintain regular contact with customers, ensuring consistently high satisfaction levels;
• Identify opportunities to improve service efficiency and reduce costs;
• Interfacing with sales offices and other functional areas, such as production planning, dispatch planning, logistics and marketing.

What We Value:

Qualifications:

• Higher education degree (preferably in Business, Management, or related field).

Experience and Knowledge:

• Fluency in English and French (spoken and written);
• Strong computer literacy, including MS Office, email platforms, and enterprise management systems.

Soft Skills:

• Customer-focused and problem-solving mindset;
• Numerical ability and strong attention to detail;
• Interpersonal skills, team spirit and good communication skills.

What We Offer:

• Competitive salary;
• 25 days of vacation;
• Health Insurance (extended to the household), and benefits for children from birth through higher education;
• Life insurance;
• Pension Fund;
• Access to medical centers offering services such as general medicine, nutrition, physiotherapy, and psychology.
• Learning Center, with technical and soft skills training.

If you think you fit the profile we are looking for, please submit your application.

Join The Navigator Company and Make a Difference! At The Navigator Company, we don't just manufacture paper, tissue, sustainable packaging or bioenergy. We create solutions that help build a more sustainable future for everyone. We are a global company, driven by innovation, cutting-edge technology and, above all, the talent of our people. We are committed to sustainability, protecting biodiversity and reducing carbon emissions, but we recognise that our most valuable investment is always in our people. Here, you'll find a dynamic working environment that promotes professional growth, work-life balance and continuous development. Together, we work to leave a better planet for generations to come.

What makes us proud as an employer:

• 10th most valuable Portuguese brand in 2024;
• Top-20 most attractive companies to work for in Portugal, "Randstad Employer Brand Research 2024" Award;
• Distinction as "2025 ESG Industry Top-Rated Company" by Morningstar Sustainalytics, as part of the global list of "2025 ESG Top-Rated Companies";
• RAIZ - our Research Institute, ranked fifth in the Inventa 2024 Barometer (the highest position among non-higher education entities);
• Investor Relations and Governance Awards, presented by Deloitte in 2023.

Commitment to Diversity and Inclusion

The Navigator Company takes Diversity and Inclusion issues seriously and is committed to building a team of people with varied personal characteristics, backgrounds and skills. We believe that an inclusive and diverse culture promotes equal opportunities, boosts the generation of innovative ideas and the delivery of results that add value to the company and society.

By submitting your application, you confirm that you have read and understood The Navigator Company's Data Protection Policies.

Applications must be submitted by 9/19/2025, by clicking on and completing the form in "Submit Application Now". If you do not receive a reply within 30 days, your application, even if received, was not considered.