Customer Service Representative

Customer Service Representative

Shape the Future with Us. At Lubrizol, we're bringing to life the chemistry behind clean water, efficient transportation, reliable infrastructure, critical medicines, and the products people rely on every day through science, sustainability, and a culture of inclusion. As part of our global team, you'll be empowered to make a real impact - on your career, your community, and the world around you.

Job Summary: Responsible for customer service processes, including receiving, critically analyzing, and placing sales orders, as well as preparing and following up on deliveries.

Main Responsibilities:

• Act as the primary point of contact for customers, supporting all steps of the order lifecycle;
• Receive, validate, and enter customer orders into SAP, performing critical checks to ensure data accuracy;
• Coordinate with internal teams (Pricing, Credit, Regulatory Affairs) to resolve any order blocks or issues;
• Collaborate with the Planning team to confirm material availability and secure on-time deliveries;
• Create deliveries, manage batch selection, and assist with delivery scheduling when needed;
• Issue the invoices;
• Record reasons for delivery delays and proactively work to prevent future issues;
• Request transportation for finished goods and internalize special customer requests;
• Monitor shipments and support customers until delivery is successfully completed;
• Keep customer manuals and specifications updated and aligned;
• Manage the billing of accounts under your responsibility;
• Track and support improvement of Customer Service KPIs, and update procedures and work instructions (ITs).

Required Skills and Qualifications:

• Professional Experience: 5 to 7 years of experience in customer service or related fields.
• Education: bachelor's degree in Production Engineering, Business Administration, Logistics, or a related area. Postgraduate studies or an MBA is considered an advantage.
• Customer Support Expertise: proven experience in customer assistance, with a strong focus on after-sales support and problem resolution.
• Language Skills: advanced English is required; Spanish is a plus.
• SAP Proficiency: experience with SAP for order management, customer data, and sales processes is highly desirable.
• Microsoft Office Skills: proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), with the ability to prepare reports, analyze data, and communicate effectively.
• Additional Skills: excellent interpersonal and communication skills, attention to detail, and a strong ability to work collaboratively in a team environment.

Lubrizol: Imagined for Life. Enabled by Science. ™ Delivered by You. For nearly 100 years, The Lubrizol Corporation, a Berkshire Hathaway company, has been at the forefront of innovation to enhance everyday life, advance mobility, and make the modern world work better. Our specialty chemistry solutions—from engine oils, performance coatings, and skincare to medical devices and plumbing systems —are powered by the expertise, passion, and commitment of people like you. We tackle the world's toughest challenges with science-based solutions, deeply understanding our customers to deliver innovative chemistry and differentiated value. Our inclusive culture, dedication to safety, and incredible global talent drive our success. Our solutions meet the evolving needs of the modern world—brought to life by science and, most importantly, delivered by you. Whether you're in the lab, on the production floor, or in the office, you'll be part of a team around the world that empowers you to think boldly, drive results, and contribute to solutions that shape a better, more sustainable future. We win because of you. Let's build the future together.