Service Desk Technician – Level 2

Service Desk Technician – Level 2

LaSalle Network is hiring a Service Desk Technician – Level 2 to support a global organization at its headquarters in New York City. This is a high-visibility role supporting VIP and executive users in a fast-paced, enterprise environment. You'll join a tight-knit onsite team and work alongside a seasoned technician with 15+ years of institutional knowledge, allowing for strong onboarding, training and knowledge transfer.

This Service Desk Technician – Level 2 role is ideal for someone who enjoys face-to-face support, thrives on problem-solving and consistently delivers white-glove customer service.

What's the job?

• Serve as primary onsite support for VIP and executive users
• Resolve tickets related to hardware, applications and systems
• Support Windows 11, Office 365 and Microsoft Teams Rooms
• Provide conference room and event technology support
• Troubleshoot iOS mobile devices; Mac knowledge is a plus
• Document and manage work through ServiceNow

What's needed?

• Experience in a Service Desk Technician – Level 2 role
• Strong customer service and communication skills
• Hands-on Windows 11 and Office 365 support experience
• Ability to work fully onsite in a walk-up environment
• Bonus skills: Intune, Azure, SharePoint, SCCM, BeyondTrust

What's in it for me?

• Competitive hourly compensation
• Medical, Dental and Vision insurance
• Hands-on enterprise IT experience
• High exposure to leadership and global operations
• Extension or conversion possible for standout performers

Ready to take your Service Desk Technician – Level 2 experience to the next level? Apply now.