Help Desk Manager / Project Manager
The LaSalle Network
Help Desk Manager / Project Manager – Networks
LaSalle Network is hiring a Help Desk Manager / Project Manager for an onsite role based in New York, NY or Long Island, NY. This opportunity blends IT support leadership with project oversight to ensure the delivery of seamless network and infrastructure solutions. If you thrive at the intersection of operations and innovation, and you're ready to travel up to 30% to keep tech initiatives moving forward, this might be your next big move.
Help Desk Manager / Project Manager – Networks Responsibilities:
- Oversee daily operations of the IT help desk, ensuring SLA compliance and exceptional support
- Implement team training, processes, and performance metrics for continual improvement
- Act as the escalation point for urgent IT issues
- Lead network infrastructure and office technology projects from planning to execution
- Coordinate timelines, budgets, and resources for on-time, on-budget delivery
- Collaborate with vendors, internal teams, and business leaders to align on technical goals
- Communicate project updates clearly to leadership and non-technical stakeholders
- Partner with departments to align IT with business objectives and expansion plans
- Represent IT onsite for deployments, training, and site assessments during travel
Help Desk Manager / Project Manager – Networks Requirements:
- Bachelor's in Business, Information Systems, or related field (or equivalent experience)
- 5+ years in IT operations/support; 2+ years in management or project roles
- Expertise in cross-functional project delivery and stakeholder collaboration
- Strong communication, organizational, and problem-solving skills
- Able to travel up to 30%, including occasional international trips
- PMP or related certifications a plus
- Experience with network systems and office tech environments preferred
Take the lead in transforming tech support and infrastructure across a growing company. Apply now and bring your talent where it counts.
Conor Srebernak Technical Recruiter LaSalle Network