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Help Desk Agent – CPHL Elevance Project - Remote Eligible
Assist users in transitioning to new Microsoft Office 365 environment during migration
Entry Level
$25 - $30 hourly
yesterday
The LaSalle Network
A staffing, recruiting, and culture firm specializing in professional services across various industries.
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Help Desk Agent Level 2
This isn't your average help desk gig. LaSalle Network is teaming up with an industry leader to onboard 26 Help Desk Level 2 Agents for a fast-moving migration project launching this November. If you've got strong Microsoft O365 skills, a curious mind, and a customer-first attitude, we want to hear from you.
Our client is supporting a company-wide end-user migration following a recent acquisition, and they need a sharp team to troubleshoot and guide users through the transition. This is a fully remote role, but you'll need to pick up gear in Schaumburg, IL.
Help Desk Agent Level 2 Responsibilities:
- Solve access, login, and usage issues across the Microsoft O365 suite
- Walk users through Teams, Outlook, SharePoint, and OneDrive basics
- Support a VIP user group with elevated customer care
- Communicate solutions clearly and patiently
Help Desk Agent Level 2 Requirements:
- Experience with help desk or tech support (Tier 2+)
- Strong grasp of Microsoft O365, AD, and VPN tools
- Personable and flexible with shifting schedules
Let's do this—get trained, go live, and support a cutting-edge tech team in a big way.
Help Desk Agent – CPHL Elevance Project - Remote Eligible
$25 - $30 hourly
Technical Support
About The LaSalle Network
A staffing, recruiting, and culture firm specializing in professional services across various industries.