Customer Service Representative

Customer Service Professional

LaSalle Network is seeking a logistics-minded customer service professional for a second-shift operations support role in Chicago. This role is all about real-time updates, communication across supply chain partners, and keeping the flow of information sharp and seamless. If you've worked in brokerage, dispatch, or transportation ops—you'll fit right in.

Customer Service Responsibilities

• Track and log hourly shipment status updates
• Connect with drivers via phone to confirm load details and documentation
• Manage inbound and outbound communication with customers and carriers via email
• Coordinate with dispatchers and account managers on delivery updates and escalations

Customer Service Requirements

• 1+ years in transportation, logistics, or freight brokerage
• Excellent phone presence with drivers and strong written communication skills
• Experience using Outlook to manage multiple inboxes
• Organized, detail-focused, and capable of thriving during high-volume hours
• Available Sunday (11 a.m.–8 p.m.) and Monday–Thursday (12 p.m.–9 p.m.)

Don't just answer calls—drive coordination that keeps freight moving on time. Apply now to bring your logistics experience into a dynamic, team-first environment.