Customer Service Representative

Customer Service Representative

LaSalle Network is partnering with a reputable water solutions company to hire a Customer Service Representative. This individual will play a key role in supporting customers through phone communication, service scheduling, and billing inquiries in a structured, script-based environment. The ideal candidate is a strong communicator who is resourceful, independent, and experienced in ERP systems.

Key Responsibilities

• Manage inbound calls via Ring Central phone system
• Schedule and coordinate service calls
• Respond to customer inquiries related to billing, invoicing, and contracts
• Follow established scripts and workflows to ensure consistent customer experience
• Utilize ERP systems such as IFS, SAP, Oracle, or similar platforms to document and manage customer interactions

Qualifications

• Strong verbal communication skills
• Resourceful, proactive, and able to work independently
• Prior experience using SAP, Oracle, IFS, or similar ERP systems required
• Previous customer service experience preferred

Logistics

• Pay Rate: $23-$24/hour (based on experience)
• Schedule: Monday–Friday | 8:00 AM – 5:00 PM
• Employment Type: Temporary with potential for permanent hire based on performance
• Location: Fully onsite in Lacey, WA
• LaSalle Network consultants are eligible to enroll in benefits. For details, visit the LaSalle Network consultants page.