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Customer Service Representative

Own dispatch operations to ensure on-time pickups and deliveries across all assigned loads
Brook Park, Ohio, United States
Entry Level
$20 – 25 USD / hour
1 week ago
The LaSalle Network

The LaSalle Network

Provides staffing, recruiting, and workforce solutions across industries, specializing in connecting employers with skilled professionals for diverse roles.

3 Similar Jobs at The LaSalle Network

Dispatcher / Customer Service Representative

Location: Onsite – Brook Park, OH Compensation: Starting at $21/hour

This role supports daily transportation operations by coordinating freight movement, scheduling deliveries, tracing loads and communicating with drivers and customers to ensure on-time performance and issue resolution. The ideal candidate is detail-oriented, organized and comfortable making real-time decisions in a fast-paced logistics environment.

Key Responsibilities:

  • Coordinate and assign loads to ensure on-time pick-up and delivery
  • Enter and update customer orders in the system with accuracy
  • Trace and monitor shipments to prevent delays
  • Communicate with drivers regarding dispatch instructions and issues
  • Serve as the main point of contact for customers regarding delays, accessorials and scheduling
  • Prepare tracking and performance reports
  • Monitor equipment usage and coordinate repairs as needed
  • Collaborate with internal teams (Dispatch, Revenue, Operations) to resolve issues and maintain customer satisfaction

Qualifications:

  • Intermodal transportation or import/export experience preferred
  • Associate's degree or equivalent experience
  • Strong communication skills (written and verbal)
  • Proficient with computer systems and data entry
  • Ability to multi-task and work independently
  • Comfortable in a fast-paced environment with flexible hours as needed

LaSalle Network contractors have the opportunity to enroll in benefits including medical, dental and vision insurance.

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Customer Service Representative
Brook Park, Ohio, United States
$20 – 25 USD / hour
Customer Success
About The LaSalle Network
Provides staffing, recruiting, and workforce solutions across industries, specializing in connecting employers with skilled professionals for diverse roles.