Customer Experience Associate

Customer Support Specialist

We are seeking a detail-oriented and customer-focused professional to join a growing team in a high-volume support environment. This role is ideal for someone who thrives in fast-paced settings, enjoys problem-solving, and has experience in order entry, inventory coordination, or product-based customer support. You will play a key role as the first point of contact for customer inquiries, ensuring a smooth and positive experience from order placement through resolution.

What You'll Do

• Manage 50–100 customer tickets daily, primarily via email
• Accurately process customer orders and ensure timely entry into the system
• Validate inventory and coordinate with internal teams to support order fulfillment
• Respond to customer inquiries, providing clear and professional communication

What We're Looking For

• Experience in order entry, customer support, or a product-based environment
• Strong attention to detail and accuracy in data entry
• Excellent written and verbal communication skills
• Ability to manage ambiguity and think critically to solve problems
• Proven ability to handle high-volume workloads and prioritize effectively

Key Details

• Fully onsite, Monday through Friday
• Flexible scheduling between 8:00 AM – 6:00 PM
• Location: Indianapolis, IN
• Compensation: $20-$23/hr