Customer Account Representative

Customer Account Representative

Are you a detail-oriented, proactive individual with a passion for customer satisfaction? LaSalle Network is currently partnering with a company that has been around for over 20 years. They support homeowners with protection plans and on-demand services for repairs or maintenance. This client is seeking a Customer Account Representative to join their growing team. This position would be 100% onsite in Naperville, IL.

Customer Account Representative Responsibilities:

• Assist existing customers with account questions or processes and scheduling repair or maintenance service while selling additional products and services
• Sell home warranty and energy-related products and services to residential and/or commercial customers
• Ability to successfully resolve customer questions and/or concerns quickly in one phone call by clarifying issues, researching and exploring answers and alternative solutions and implementing appropriate solutions.
• Create and maintain personal/team sales goals daily, weekly and monthly

Customer Account Representative Requirements:

• 2+ years Customer Service experience
• 2+ years of working in an office space
• Must have strong verbal and written communication; must be conversational
• Comfortable with multi-tasking and working in a fast-paced environment
• Extremely resourceful and able to problem solve
• Ability to provide exceptional customer service consistently

If you are interested in this position and qualify based on the previously mentioned requirements, please apply today! Thank you, Emily Schacht Team Lead LaSalle Network