CR IMS Support Analyst

CR IMS Support Analyst

LaSalle Network is hiring a CR IMS Support Analyst to join the global technology and operations support team of a top-tier asset management organization. This newly created position is designed for a subject matter expert who can provide hands-on, end-to-end support for the Charles River Investment Management System (CR IMS) and ensure seamless front-to-back investment operations.

This is a hybrid role based in Chicago, providing direct support to investment professionals, traders, compliance, and operations teams across asset classes.

CR IMS Support Analyst Responsibilities:

• Serve as the primary technical and functional support contact for Charles River IMS (CRD) users across portfolio management, trading, compliance, and operations
• Troubleshoot complex issues and collaborate with CRD, internal IT teams, and external vendor partners to resolve incidents
• Monitor system performance, data quality, and trading workflows, addressing disruptions and anomalies proactively
• Lead incident triage and contribute to the stability, performance, and evolution of the investment systems ecosystem
• Manage and track recurring issues and platform defects using JIRA, Salesforce, or similar tools
• Configure CRD workflows and conduct regression testing in lower environments for platform updates and patches
• Coordinate and support software upgrades, disaster recovery testing, and platform enhancement efforts
• Collaborate with infrastructure and application teams to ensure seamless integration with other systems and data feeds
• Provide user training and documentation to enhance platform usage and effectiveness
• Participate in vendor management, including platform assessments, service reviews, and audit responses
• Stay informed on CR IMS platform updates and industry best practices to drive platform optimization

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or equivalent hands-on experience
• 5+ years in a support, systems analyst, or business analyst role within investment or asset management technology
• Hands-on experience with Charles River IMS (version 17.x or newer) required
• Strong understanding of investment workflows: trade order management, compliance, post-trade operations
• Proficiency with T-SQL (joins, aggregations, troubleshooting SQL queries)
• Familiarity with trading systems and protocols (e.g., Portware, Bloomberg EMSX, FXAll, FIX)
• Knowledge of cloud environments (Azure or AWS), desktop virtualization, and basic networking
• Exposure to ITSM tools (e.g., ServiceNow) and ITIL frameworks for managing incidents, changes, and problems
• Strong communication and stakeholder management skills; experience supporting trading floor environments
• Experience with Excel macros, Bloomberg API integrations, or workflow configuration a plus

Preferred:

• Charles River University training or bootcamp (version 17R1 onward)
• CFA Level I or similar investment certification (completed or in progress)
• ITIL Foundation certification
• Experience supporting multi-asset trading environments and buy-side front office systems

This is a rare opportunity to make an immediate impact within a high-performing technology team, supporting a platform that's central to the firm's investment decision-making and execution. Apply today to support and evolve the tools powering institutional investment strategies.